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Problem Driven Management: Achieving Improvement in Operations Through Knowledge Management - Couverture souple

Muñoz-Seca, B.; Riverola, J.

 
9781349520763: Problem Driven Management: Achieving Improvement in Operations Through Knowledge Management
Couverture souple
ISBN 10 : 1349520764 ISBN 13 : 9781349520763
Editeur : Palgrave Macmillan, 2004

Synopsis

Improving service and profits should be the constant aim of the operation side of any company. Beatriz Muñoz-Seca and Josep Riverola uncover the role of knowledge and problem solving as the cornerstones of the improvement process. They present the logic of the situation and show practical ways to implement the approach. Managing the knowledge process and involving the whole company in problem solving are the keys to success. Also the book presents and develops the concept of Problem Driven Management (PDM) as a new approach to Operations.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l'auteur

BEATRIZ MUÑOZ-SECA is Professor and Head of the Operations and Technology Department at IESE Business School, University of Navarra, Barcelona, Spain.

JOSEP RIVEROLA is Professor of Production, Technology and Operations Management at IESE Business School, University of Navarra, Barcelona, Spain.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Palgrave Macmillan
Date d'édition
2004
Langue
anglais
ISBN 10 
1349520764
ISBN 13 
9781349520763
Reliure
Broché
Numéro d'édition
1
Nombre de pages
401
Coordonnées du fabricant
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