Language Put to Work: The Making of the Global Call Centre Workforce - Couverture souple

Livre 9 sur 21: Dynamics of Virtual Work

Brophy, Enda

 
9781349957729: Language Put to Work: The Making of the Global Call Centre Workforce
Couverture souple
ISBN 10 : 1349957720 ISBN 13 : 9781349957729
Editeur : Palgrave Macmillan, 2018

Synopsis

WINNER of The Gertrude J. Robinson Book Prize, awarded by the Canadian Communication Association, and the Canadian Association of Work and Labour Studies, Book of the Year Award. 


This book examines the striking rise of call centres over the past quarter century through the lens of the resistance and collective organizing generated by workers along the digital assembly lines. Drawing on field research in Atlantic Canada, Ireland, Italy, and New Zealand, Enda Brophy investigates the contested making of the transnational call centre workforce and its integration into the circuits of global capitalism. Moving beyond depictions of call centre labour as either entirely liberated or utterly subordinated, Language Put to Work inquires into the forms of work refusal and insubordination provoked by the spread of these communicative workplaces, including informal strategies of quitting, slacking and sabotage, conventional trade union activity, tactical innovations at the margins of the labour movement, and forms of self-organization forged by workers outside of the established trade union movement. Weaving rich empirical evidence together with political-economic analysis and theories of resistance, this book argues that the submission of language to the production of value in the call centre is a process of proletarianization rather than professionalization, and that the new working class has widely opposed this transformation.

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À propos de l?auteur

Enda Brophy is Associate Professor in the School of Communication at Simon Fraser University, Canada.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Palgrave Macmillan
Date d'édition
2018
Langue
anglais
ISBN 10 
1349957720
ISBN 13 
9781349957729
Reliure
Broché
Nombre de pages
320
Coordonnées du fabricant
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Autres éditions populaires du même titre

9781349952434: Language Put to Work: The Making of the Global Call Centre Workforce

Edition présentée

ISBN 10 :  1349952435 ISBN 13 :  9781349952434
Editeur : Palgrave Macmillan, 2017
Couverture rigide