Think Human: The Customer Experience Revolution in the Digital Age - Couverture souple

Duha, Olivier

 
9781398614529: Think Human: The Customer Experience Revolution in the Digital Age
Couverture souple
ISBN 10 : 1398614521 ISBN 13 : 9781398614529
Editeur : Kogan Page, 2024

Synopsis

In an increasingly competitive and digitalized world where experience reins supreme, Olivier Duha highlights the radical evolution of customer relations and outlines six golden rules to maximize customer satisfaction.

Advocating for the importance of the human factor assisted by technology in the digital age of customer relations, this book explores the impact of the digital revolution on brands, their shift from being product-focused to customer-focused and provides strategies for how brands can succeed in the battle for the customer. By developing customer relations teams that value the role of the human being augmented by technology, you can put technology at the service of humans and take control to create valuable customer experiences. Drawing on over two decades of experience developing Webhelp into a leading global provider of game-changing customer journeys, Duha shows you how to develop your customer relations team into a key strategic resource for growth.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l?auteur

Olivier Duha is the CEO and cofounder of Webhelp, a leading global provider of IT solutions and customer experience management services. Prior to founding Webhelp, Olivier worked Bain & Company and served on the advisory council on strategy and mergers and acquisitions for LEK Consulting. He also served as President and Vice President of CroissancePlus from 2009 to 2013. Based in Brussels, Belgium, he is a member of the Mouvement des Entreprises de France (MEDEF), France's largest employer's federation.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Kogan Page
Date d'édition
2024
Langue
anglais
ISBN 10 
1398614521
ISBN 13 
9781398614529
Reliure
Broché
Nombre de pages
224
Coordonnées du fabricant
non disponible
Personne responsable
gpsr@libri.de
gpsr@libri.de

Friedensallee 273
Hamburg
22763
Allemagne

Autres éditions populaires du même titre

9781398614543: Think Human: The Customer Experience Revolution in the Digital Age

Edition présentée

ISBN 10 :  1398614548 ISBN 13 :  9781398614543
Editeur : Kogan Page, 2024
Couverture rigide