Research Operations is a reasonably new field but one that offers businesses huge opportunities to produce more high-quality customer insights by reducing the administrative toll on research departments, freeing up resource to deliver more value. With customers demanding more personalization of experiences, fully understanding the consumer and their experience of your brand or product has never been more important. This, in turn, is increasing the demand for more, higher quality customer insights, and as a result, research teams are under more pressure than ever. However, many companies don't yet fully understand how they can operationalize their research in order to scale consistent and robust research practices, enabling their teams to create more impactful research outcomes that deliver the much needed value to key stakeholders. This is a practical guide on what exactly research operations is and how it can benefit your research by streamlining your administration so the research team can focus on delivering more impactful insights with more frequency on time and to budget. This guide takes mid-career professionals through how you can reduce waste by increasing the capability of reusing past research and minimizing the potential for doing unnecessary research, how to plan your research to ensure the best outcome and how to choose the best tools for your research and business needs. It covers the incredibly practical, from considerations of GDPR, how to recruit participants and how to set up research projects so they run smoothly, as well as providing insight into how AI can be used as part of the research process, how to democratize research and how to adapt to changing needs and requirements.
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Cole Napper is the VP Research & Innovation at Lightcast. Prior to this he was Vice President, People Analytics at Orgnostic. With more than 15 years' experience in the people analytics space, he is a frequent conference speaker, industry writer and co-host of the people analytics podcast, Directionally Correct. He is based in Dallas, Texas.
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Paperback. Etat : New. DISTINGUISHED FAVORITE: Independent Press Award 2026 - Business: GeneralHow can you turn HR data into insights that boost business performance? People Analytics by Cole Napper is a practical guide for HR managers, business partners and mid-career professionals who want to use data, analytics and AI to deliver measurable value across the organization. Written by a leading voice in the field, the book explains how to integrate people analytics into daily decision-making, from building robust HR data infrastructure to applying ethical, AI-driven insights. Drawing on real-world examples from Toyota, PepsiCo, Lightcast, Booster and FedEx, it provides a clear roadmap for building capability and confidence in data-led HR. You'll learn how to: - Design a people analytics function that supports strategic business goals - Build high-quality HR data systems for accurate, reliable insights - Apply AI and generative AI to enhance analysis and forecasting - Use analytics ethically to improve talent decisions and workforce planning With practical models, step-by-step guidance and proven real-world examples, People Analytics equips mid-career professionals to turn HR data into a competitive advantage, helping you make smarter decisions and demonstrate the strategic value of your role. Themes include: people analytics, HR data strategy, AI in HR, ethical analytics, data-driven decision-making. N° de réf. du vendeur LU-9781398622166
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