Have you ever wondered how to avoid hiring toxic people? Or how to understand people's nonverbal cues? Are you unsure of what to do if someone is crying? If so, you're not alone.
During author Anne-Maartje Oud's two decades as a workplace behaviour specialist, she fielded countless questions from the people she trained. They all boiled down to the same thing: people wanted to know what to do in particular situations. What To Do If...? is a collection of the 35 questions that were asked most frequently in that time. By reading it, you can equip yourself to deal with many situations that you may not have even realised would be a challenge. What To Do If...? is divided into five sections, each of which has seven questions. With sections on personal development, communication, collaboration, leadership and difficult conversations, the book is packed with actionable advice and proven strategies to help you navigate the challenges of work life with confidence and aplomb.Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
Anne-Maartje Oud is founder and CEO of The Behaviour Company, an Amsterdam-based consultancy that customises personal development programmes for companies and organizations worldwide. She has worked with non-profit social organizations as well as some of the world's most prominent Fortune 500 companies.
With over twenty years of experience, she is considered one of the world's leading experts in the field of workplace behaviour.Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
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Hardback. Etat : New. Reclaim your confidence at work so you can hire smarter, read the room and lead difficult moments without second-guessing yourself. What To Do If.? helps you handle real workplace situations with clarity and confidence. Written by workplace behavior specialist Anne-Maartje Oud, this field-tested guide distils the 35 questions she's heard most over two decades training managers, HR professionals and teams. Organized into five focused parts on personal development, communication, collaboration, leadership and difficult conversations, it blends research, real examples and simple tools you can use right away. Learn how to spot toxic hiring red flags before they damage your culture, decode body language and nonverbal cues, and respond constructively when emotions run high or someone cries at work. Use practical scripts, checklists and decision points to prepare for interviews, lead confident one-to-ones and navigate conflict with calm authority. Build emotional intelligence, set boundaries that stick and create safer, more productive conversations where performance and trust grow. Walk away with a repeatable approach for high-stakes situations so you become the steady, trusted person who knows what to do, no matter what happens next. Themes include: hiring and interviewing, nonverbal communication; emotions at work, difficult conversations and conflict, everyday communication and collaboration, practical leadership habits. N° de réf. du vendeur LU-9781398626188
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Hardcover. Etat : new. Hardcover. Have you ever wondered how to avoid hiring toxic people? Or how to understand people's nonverbal cues? Are you unsure of what to do if someone is crying? If so, you're not alone. During author Anne-Maartje Oud's two decades as a workplace behaviour specialist, she fielded countless questions from the people she trained. They all boiled down to the same thing: people wanted to know what to do in particular situations. What To Do If.? is a collection of the 35 questions that were asked most frequently in that time. By reading it, you can equip yourself to deal with many situations that you may not have even realised would be a challenge. What To Do If.? is divided into five sections, each of which has seven questions. With sections on personal development, communication, collaboration, leadership and difficult conversations, the book is packed with actionable advice and proven strategies to help readers the challenges of work life with confidence and aplomb. Get answers to the 35 most commonly asked 'what should I do if.' questions in the workplace with this comprehensive and informative book. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. N° de réf. du vendeur 9781398626188
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