Managing Workplace Negativity - Couverture souple

Topchik, Gary

Couverture souple

ISBN 10 : 1400232597 ISBN 13 : 9781400232598

Editeur : AMACOM, 2022

Synopsis

The symptoms: increased customer complaints, high turnover, low quality of work, increased absences, loss of morale and motivation, lack of creativity and innovation, loss of loyalty to the organization.

The diagnosis: workplace negativity.

The cure: Managing Workplace Negativity.

Workplace negativity may seem like an intangible problem, but it has very tangible consequences for the companies it afflicts. In fact, the Bureau of Labor Statistics estimates that U.S. companies lose three billion dollars a year to the effects of negative attitudes and behaviors at work.

Managing Workplace Negativity gives managers, team leaders, trainers, and other human resources professionals much-needed help in treating the negativity bug. It will help readers:

• Identify the 14 types of negative individuals, from the not-my-jobber to the rumor monger
• Confront their own negativity
• Recognize negativity trigger points
• Overcome entrenched, ongoing negativity
• Deal with group or company-wide negativity problems
• Create a positive environment that enhances morale and productivity.

A propos du livre

À propos de l'auteur

Gary S. Topchik is the managing partner of SilverStar Enterprises, Inc., a consulting firm specializing in management development. An internationally active speaker, he is the author of Managing Workplace Negativity.

Détails de l'édition

• Éditeur: AMACOM
• Date d'édition: 2022
• Langue: anglais
• ISBN 10: 1400232597
• ISBN 13: 9781400232598
• Reliure: Broché
• Nombre de pages: 208
• Coordonnées du fabricant: non disponible
• Personne responsable: WordUnited GmbH; distribution@wordunited.com; ; Theodorstrasse 105; DUSSELDORF; 40472; Allemagne