Shifting Gears: Applying Iso 9000 Quality Management Principles To Trucking - Couverture rigide

Warkentin, Ward; DePillo, James J.; Melone, Robert A.

Couverture rigide

ISBN 10 : 1401850073 ISBN 13 : 9781401850074

Editeur : Delmar Cengage Learning, 2004

Synopsis

While formal quality management systems are a basic requirement for carriers doing business with the automotive industry, it is a company's understanding of key items such as leadership, continuous improvement, and customer satisfaction that is needed to survive and excel in today's market. Shifting Gears brings a unique approach to quality in the trucking industry, clearly defining the issues that challenge a carrier's very survival of business and, through the principles embodied in ISO 9000, discusses practical measures for addressing these challenges. It identifies ISO 9000 as an effective management tool, offering information on how business leaders can reduce their costs, improve their overall business efficiency, and improve their competitive advantage in the marketplace. This quality management principles book moves beyond quality management principles to include methods for use in day-to-day operations, helping carriers easily shift gears to make these tools a part of the company culture.

Détails de l'édition

• Éditeur: Delmar Cengage Learning
• Date d'édition: 2004
• Langue: anglais
• ISBN 10: 1401850073
• ISBN 13: 9781401850074
• Reliure: Relié
• Nombre de pages: 134
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible