Revolutionize Your Customer Experience - Couverture rigide

Shaw, Colin

 
9781403936035: Revolutionize Your Customer Experience
Couverture rigide
ISBN 10 : 140393603X ISBN 13 : 9781403936035
Editeur : Palgrave Macmillan, 2004

Synopsis

In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with examples of best practice and strategies for implementation. As predicted the customer experience has become the next competitive battleground. The current book will explore the subject in more depth with new research and best practice and show companies and organizations how to identify where they are and how to revolutionize their customer experience.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l'auteur

COLIN SHAW is a Founding Partner of Beyond Philosophy and a leading expert on the Customer Experience. He is the author, with John Ivens, of the groundbreaking book, Building Great Customer Experiences and has worked with blue chip companies including Mars Ltd., Rank Xerox and BT. Previously he was Director of Customer Experience for one of the world's largest global companies. Colin has delivered keynote speeches on customer experience worldwide and appears frequently in newspapers, television and radio.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Palgrave Macmillan
Date d'édition
2004
Langue
anglais
ISBN 10 
140393603X
ISBN 13 
9781403936035
Reliure
Relié
Nombre de pages
240
Coordonnées du fabricant
non disponible
Personne responsable
Koch-Chemie GmbH
https://www.koch-chemie.com

Einsteinstr. 42
Unna
59423
Allemagne

Autres éditions populaires du même titre

9781349518340: Revolutionize Your Customer Experience

Edition présentée

ISBN 10 :  1349518344 ISBN 13 :  9781349518340
Editeur : Palgrave Macmillan, 2004
Couverture souple