Administration and Management in Criminal Justice: A Service Quality Approach - Couverture souple

Allen, Jennifer M.; Sawhney, Rajeev

Couverture souple

ISBN 10 : 1412950813 ISBN 13 : 9781412950817

Editeur : SAGE Publications Inc, 2009

Synopsis

Emphasizes a forward-thinking approach to services in criminal justice administration

This text uses a service-quality lens to address administration and management concepts in the criminal justice system, identifying the stakeholders and their roles within the service delivery process. Students and criminal justice administrators will come away with an understanding of how to respond to “customers” and to changing environmental factors, how to better address community needs, and how to respond appropriately to global and national dilemmas. This text encourages students to internalize the importance of their future role in providing high-quality and effective criminal justice services and challenges them to critique their own views on what constitutes management in this service sector.

Key Features

• Comprehensive coverage includes a range of theoretical perspectives in criminal justice management and addresses both closed- and open-system approaches
• Case studies at the end of each chapter encourage students to apply the material learned to real-world situations they are likely to face in their careers
• “In the News” boxes help students see the practical implications of chapter concepts
• “Career Highlights” boxes describe various types of jobs in management and administration in the criminal justice field

A propos du livre

À propos de l'auteur

Jennifer Allen is a full time professor at Western Illinois University in the Law Enforcement and Justice Administration Department. She has worked with juveniles in detention, on probation and with those victimized by abuse and neglect. Jennifer has published in the areas of ethics, restorative justice, juvenile delinquency and justice, and youth programming.

Rajeev Sawhney received his Ph.D. from Ivey Business School at University of Western Ontario, Canada. He is trained in service quality and management, having worked as a consultant in profit (Fortune 500) companies and in not-for-profit industries.  He teaches in the areas of quality and management at Western Illinois University where he is currently employed in the Management Department. He has published in such publications as Journals of Operations Management and International Journal of Physical Distribution and Logistics Management.

Détails de l'édition

• Éditeur: SAGE Publications Inc
• Date d'édition: 2009
• Langue: anglais
• ISBN 10: 1412950813
• ISBN 13: 9781412950817
• Reliure: Broché
• Nombre de pages: 529
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible