Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives - Couverture souple

Yellin, Emily

 
9781416546900: Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives
Couverture souple
ISBN 10 : 1416546901 ISBN 13 : 9781416546900
Editeur : Free Press, 2010

Synopsis

Journalist Emily Yellin pens a lively narrative exploring the very human stories behind the often-inhuman face of call-center customer service.

Whether it’s the interminable hold times, the multitude of buttons to press, or the automated voices before reaching someone with a measurable pulse—who hasn’t felt exasperated at the abuse, neglect, and wasted time when all we want is help, and maybe a little human kindness?

Your Call Is (not that) Important to Us is journalist Emily Yellin’s highly entertaining and far-reaching exploration of the multibillion-dollar customer service industry and its surprising inner-workings. Since customer service has a role in just about every industry on earth, Yellin travels the country and the world, meeting a wide range of customer service reps, corporate decision makers, industry watchers, and Internet-based consumer activists.

She shows the myriad forces that converge to create these aggravating experiences and the people inside and outside the globalized corporate world crusading to make customer service better for us all.
For the first time, Yellin gets reveals the heart behind the never-seen faces of call-center customer service—and why customer service doesn’t have to be this bad.

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À propos de l?auteur

Emily Yellin is the author of Our Mothers’ War, and was a longtime contributor to the New York Times. She has also written for Time, the Washington Post, the International Herald Tribune, Newsweek, Smithsonian Magazine, and other publications. She graduated from the University of Wisconsin—Madison with a degree in English literature and received a master’s degree in journalism from Northwestern University. She currently lives in Memphis, Tennessee.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Free Press
Date d'édition
2010
Langue
anglais
ISBN 10 
1416546901
ISBN 13 
9781416546900
Reliure
Broché
Nombre de pages
320
Coordonnées du fabricant
non disponible
Personne responsable
Simon and Schuster Netherlands BV
info@simonandschuster.nl

Herculesplein 96
Utrecht
3584 AA
Pays-Bas

Autres éditions populaires du même titre

9781416546894: Your Call Is Not That Important to Us: Customer Service and What It Reveals About Our World and Our Lives

Edition présentée

ISBN 10 :  1416546898 ISBN 13 :  9781416546894
Editeur : Free Pr, 2009
Couverture rigide