Getting Them to Give a Damn: How to Get Your Front Line to Care about Your Bottom Line - Couverture souple

Chester, Eric

 
9781419504587: Getting Them to Give a Damn: How to Get Your Front Line to Care about Your Bottom Line
Couverture souple
ISBN 10 : 1419504584 ISBN 13 : 9781419504587
Editeur : Kaplan Business, 2005

Synopsis

"Businesses need to stop focusing on 'paradigm shifts' and 'strategic initiatives' and realize that none of that makes any sense if your front-line employees don't 'give a damn.'" -Rhoda Olsen, President, Great Clips, Inc. Transform the Your Bored, Uncaring "Generation Why" Young Workforce into a Powerhouse of Performers and Innovators According to the U.S. Office of Consumer Affairs, by 2012 there will be a shortage of more than two million front-line service workers in retail sales, customer service, and food preparation. Only a fraction of the restless Generation Y workers who typically fill these positions stay with their employer longer than a year! Dubbed "kidployees," these 16- to 24-year-olds share an entirely different set of values, expectations, and skills that must be reckoned with if you're among the millions of business owners and managers in America. In Getting Them to Give a Damn, nationally recognized Generation Y expert Eric Chester shows readers how to hire, train, manage, and motivate a workforce that won't blindly conform to traditional standards and time-honored company policies and standards. Chester reveals the management techniques that leading-edge employers are using to get these quirky, book-smart, and streetwise kidployees to contribute in innovative and entrepreneurial ways.

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À propos de l?auteur

Eric Chester, president and founder of Generation Why, Inc., is a dynamic consultant, author, and award-winning keynote speaker. Worldwide news media, including C.N.N., ABC's Good Morning America, and M.S.N.B.C., call on Chester to provide insight on the often-baffling Generation Y. Mega-youth employers like Toys "R" Us, Universal Theme Parks, and Dairy Queen seek his advice and guidance. Chester is the author of Employing Generation Why, as well as eight books in the Teen Power series.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Kaplan Business
Date d'édition
2005
Langue
anglais
ISBN 10 
1419504584
ISBN 13 
9781419504587
Reliure
Broché
Nombre de pages
226
Coordonnées du fabricant
non disponible
Personne responsable
non disponible

Autres éditions populaires du même titre

9781419507311: Getting Them to Give a Damn Custom

Edition présentée

ISBN 10 :  1419507311 ISBN 13 :  9781419507311
Editeur : Kaplan AEC Education, 2005
Couverture souple