Articles liés à Serve Me Better . . . Please!: An Approach to Great...

Serve Me Better . . . Please!: An Approach to Great Customer Service - Couverture souple

Messina, Francesco

 
9781426910296: Serve Me Better . . . Please!: An Approach to Great Customer Service
Couverture souple
ISBN 10 : 1426910290 ISBN 13 : 9781426910296
Editeur : Trafford Publishing, 2009

Synopsis

Everyone has suffered through poor customer service. Whether it is receiving the wrong order at a restaurant or being treated like a number on the phone, these experiences change buying behaviors and affect the earnings of companies nationwide. It's time for managers and employees alike to say, "Enough!" Francesco Messina, a longtime customer service representative and manager in various fields, shares the advice you need to follow to be on the top of your game. Designed to be a quick-reference guide, this book will help you increase customer satisfaction, thereby propelling yourself and your company to greater heights. You'll find out: * The basic skills you need to be an effective service provider; * Why stepping into your customer's shoes is so important; * Tips on improving your relationship with customers; * How to manage client expectations; * How to say no and still keep the client happy; * And much more! Regardless of what approach you take to customer service, you will find ways to improve yourself, those around you and your entire business with the tactics revealed in Serve Me Better . . . Please!

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Présentation de l'éditeur

Everyone has suffered through poor customer service. Whether it is receiving the wrong order at a restaurant or being treated like a number on the phone, these experiences change buying behaviors and affect the earnings of companies nationwide. It's time for managers and employees alike to say, "Enough!" Francesco Messina, a longtime customer service representative and manager in various fields, shares the advice you need to follow to be on the top of your game. Designed to be a quick-reference guide, this book will help you increase customer satisfaction, thereby propelling yourself and your company to greater heights. You'll find out: * The basic skills you need to be an effective service provider; * Why stepping into your customer's shoes is so important; * Tips on improving your relationship with customers; * How to manage client expectations; * How to say no and still keep the client happy; * And much more! Regardless of what approach you take to customer service, you will find ways to improve yourself, those around you and your entire business with the tactics revealed in Serve Me Better . . . Please!

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Trafford Publishing
Date d'édition
2009
Langue
anglais
ISBN 10 
1426910290
ISBN 13 
9781426910296
Reliure
Broché
Nombre de pages
56
Coordonnées du fabricant
non disponible
Personne responsable
KreGa Onlinehandel GmbH
4950000000000
info@krega-onlinehandel.de

Birkenweg 31
Brakel
33034
Allemagne