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X-Cellent Guest Service: What Every Hotel Should Know About Serving Generation X - Couverture souple

Maguire CHA, Will

 
9781434815064: X-Cellent Guest Service: What Every Hotel Should Know About Serving Generation X
Couverture souple
ISBN 10 : 1434815064 ISBN 13 : 9781434815064
Editeur : CreateSpace Independent Publishing Platform, 2007

Synopsis

Ready or not, Generation X is fast becoming the dominant customer base for the hotel industry. Do you know the Gen X personality? Are you prepared for the Gen X quirks? This book covers the traits and travel preferences of Generation X. Learn what they look for when selecting a hotel, learn how to treat them, and learn what will bring them back to your hotel again and again.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l'auteur

Will Maguire has over 20 years of experience working in the hospitality industry, from dish-washer to hotel general manager. He has had success at every stage of his career, most notably in the service side of the industry. Will has taken a major national brand hotel from the mid 50% to the top 5% in brand service rankings. His benchmark for success is staff training and providing a service culture based on his number one service rule; Do whatever it takes to make the guest happy.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
CreateSpace Independent Publishing Platform
Date d'édition
2007
Langue
anglais
ISBN 10 
1434815064
ISBN 13 
9781434815064
Reliure
Broché
Nombre de pages
168
Coordonnées du fabricant
Printed by Amazon on behalf of the author
https://www.amazon.fr/hz/contact-us

c/o Amazon Media EU S.à.r.l., 38 Avenue John F. Kennedy
Luxembourg
L-1855
Luxembourg