Accounts, Excuses, and Apologizes, Second Edition: Image Repair Theory and Research - Couverture souple

Benoit, William L.

 
9781438453989: Accounts, Excuses, and Apologizes, Second Edition: Image Repair Theory and Research
Couverture souple
ISBN 10 : 1438453981 ISBN 13 : 9781438453989
Editeur : SUNY Press, 2014

Synopsis

Updated with a timely literature review and new case studies from sports, international politics, and third-party image repair.

In our constantly plugged-in and connected world, image is everything. People, groups, organizations, and countries frequently come under suspicion of wrongdoing and sometimes require defense. This fully updated edition of the 1994 volume investigates the situations in which threats to image arise and describes the image-repair strategies that may be used to help defuse these threats, such as denial and apology. The author reviews various theories on image repair, and extends prior research on the topic to include work on persuasion or attitude change.

Five contexts for image repair are examined: corporate, political, sports/entertainment, international, and third party (when one person or organization tries to repair the image of another). New case studies include the British Petroleum oil spill in the Gulf of Mexico, Anthony Weiner, Lance Armstrong, Apple’s apology to China over the iPhone, and Prime Minister David Cameron’s apology for Bloody Sunday.

“This is an extremely valuable update to the most influential book ever published on crisis communication.” — Timothy L. Sellnow, coauthor of Theorizing Crisis Communication

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l?auteur

William L. Benoit is Professor of Communication Studies at Ohio University. He is the author of many books, including (with Pamela J. Benoit) Persuasive Messages: The Process of Influence.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
SUNY Press
Date d'édition
2014
Langue
anglais
ISBN 10 
1438453981
ISBN 13 
9781438453989
Reliure
Broché
Numéro d'édition
2
Nombre de pages
166
Coordonnées du fabricant
non disponible
Personne responsable
non disponible

Autres éditions populaires du même titre

9781438453996: Accounts, Excuses, and Apologies: Image Repair Theory and Research

Edition présentée

ISBN 10 :  143845399X ISBN 13 :  9781438453996
Editeur : State University of New York Press, 2014
Couverture rigide