A Guide to Help Desk Concepts

Knapp, Donna

ISBN 10 : 1439040222 ISBN 13 : 9781439040225

Editeur : South-Western, 2009

Synopsis

A Guide to Service Desk Concepts: Service Desk and the IT Infrastructure Library, 3e, International Edition discusses the different types of help desks that exist, how they are measured by the organizations they support, the varying roles and skills required within a typical help desk, and the processes and technologies commonly employed to ensure the help desk is operating efficiently and effectively. In the third edition, the author also incorporates the use of ITIL standards, which are becoming increasingly widespread in the help desk field.

A propos du livre

Présentation de l'éditeur

"A Guide to Service Desk Concepts: Service Desk and the IT Infrastructure Library, Third Edition, International Edition" discusses the different types of help desks that exist, how they are measured by the organizations they support, the varying roles and skills required within a typical help desk, and the processes and technologies commonly employed to ensure the help desk is operating efficiently and effectively. In the third edition, the author also incorporates the use of ITIL standards, which are becoming increasingly widespread in the help desk field.

Détails de l'édition

• Éditeur: South-Western
• Date d'édition: 2009
• Langue: anglais
• ISBN 10: 1439040222
• ISBN 13: 9781439040225
• Reliure: Fournitures diverses
• Numéro d'édition: 3
• Nombre de pages: 368
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible