A Guide to Computer User Support for Help Desk and Support Specialists - Couverture souple

Beisse, Fred

Couverture souple

ISBN 10 : 1439042055 ISBN 13 : 9781439042052

Editeur : South-Western, 2009

Synopsis

The latest book from Cengage Learning on A Guide to Computer User Support for Help Desk and Support Specialists, International Edition

A propos du livre

Présentation de l'éditeur

A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 4e, International Edition focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with clients, determining a client's specific needs, and training end users. For those considering entering the field, alternate career paths for user-support workers are described. This text continues many of the successful features of previous editions, including Tips, On The Web pointers, Check Your Understanding self-tests, discussion questions, hands-on activities, and case projects. With balanced coverage of both people skills and technical skills, this book is an excellent resource for those in or preparing for the technical-support field.

Détails de l'édition

• Éditeur: South-Western
• Date d'édition: 2009
• ISBN 10: 1439042055
• ISBN 13: 9781439042052
• Reliure: Broché
• Langue: anglais
• Numéro d'édition: 4
• Nombre de pages: 592
• Coordonnées du fabricant: non disponible