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Process Improvement for Administrative Departments: The Key To Achieving Internal Customer Satisfaction - Couverture souple

Carter, Willie L.

 
9781439201046: Process Improvement for Administrative Departments: The Key To Achieving Internal Customer Satisfaction

Synopsis

A hands-on step by step guide on how to improve the quality of products or services produced by administrative processes. The book focuses on administrative departments and what they must do to satisfy their internal customers.

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À propos de l'auteur

Willie L. Carter is the president of Quantum Associates, Inc - an independent consulting firm specializing in process improvement. He has more than 30 years experience in operations and quality management and has trained over 7000 people during his career.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.