How to Sell at Retail (Classic Reprint) - Couverture souple

Pfer, Lillian Kupfer

Couverture souple

ISBN 10 : 1440048975 ISBN 13 : 9781440048975

Editeur : Forgotten Books, 2018

Synopsis

Master the art of retail selling and satisfy customers in moments that matter. This guide explains how salespeople can help shoppers define their needs and choose the right merchandise. It emphasizes practical, customer‑centered steps that turn inquiries into confident purchases.

The book presents a clear approach to understanding the selling situation, guiding you through how customers think when they enter a store, how to follow their thought process during a sale, and how to keep stock and displays organized to support fast, smooth service.

• Learn how to identify a customer’s real need and shape your advice around it.


• Discover how to present merchandise effectively and keep the sale moving.


• See how stock organization and quick locating of items improve the customer experience.


• Gain simple, practical techniques for opening the sale, handling questions, and closing successfully.

Ideal for readers who work in retail, customer service, or store management and want a straightforward, results‑oriented approach to selling.

A propos du livre

Présentation de l'éditeur

One method is to state the principles of salesmanship and give some illustrations of how they are applied to practical selling difficulties. A nother and more interesting method is that of finding out the practical difficulties of salesmen, collecting the practical methods used by expert salespeople in meeting these difficulties, and using the principles to explain the methods. The second method is the one used in this volume. A bout sixty difficulties encountered by retail salespeople were listed. Twenty-five people were trained in the methods of interviewing, after which training they had conferences with three hundred expert salespeople who were selected with unusual care from several large department stores. In this way the methods used by from thirty to one hundred and ten experts in handling each difficulty were gathered and organized into the form in which they appear in the text. The writing of a textbook on salesmanship where this method is used is essentially the work of reporters. The chief of the group of reporters, whose name appears on the title-page, does not claim to be an expert in salesmanship. He has directed the force of reporters who have collected opinions from experts, and his contribution is, therefore, editorial rather than technical. He wishes particularly to acknowledge the very thorough and clever assistance in compilation given by Mrs. Elizabeth Conover Moore, who took most of the material as it came from the interviewers and threw it into systematic form, giving to the work her rich experience in selling, training, and editorial writing.
(Typographical errors above are due to OCR software and don't occur in the book.)

About the Publisher

Forgotten Books is a publisher of historical writings, such as: Philosophy, Classics, Science, Religion, History, Folklore and Mythology.

Forgotten Books' Classic Reprint Series utilizes the latest technology to regene

Détails de l'édition

• Éditeur: Forgotten Books
• Date d'édition: 2018
• Langue: anglais
• ISBN 10: 1440048975
• ISBN 13: 9781440048975
• Reliure: Broché
• Nombre de pages: 340
• Coordonnées du fabricant: Copytech (UK) Ltd, Trading as Printondemand-worldwide.com; gpsr@podww.com; ; 9 Culley Court; Orton Southgate; Peterborough; Cambridgeshire; PE2 6WA; Royaume-Uni
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