Handbook of Service Science - Couverture rigide

Couverture rigide

ISBN 10 : 144191627X ISBN 13 : 9781441916273

Editeur : Springer-Verlag New York Inc., 2010

Synopsis

As the service sector expands into the global economy, a new science of service is emerging, one that is dedicated to encouraging service innovation by applying scientific understanding, engineering discipline, and management practice to designing, improving, and scaling service systems.

Handbook of Service Science takes the first major steps to clarifying the definition, role, and future of this nascent field. Incorporating work by scholars from across the spectrum of service research, the volume presents multidisciplinary perspectives on the nature and theory of service, on current research and practice in design, operations, delivery, and innovation of service, and on future opportunities and potential of service research.

Handbook of Service Science provides a comprehensive reference suitable for a wide-reaching audience including researchers, practitioners, managers, and students who aspire to learn about or to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation.

Détails de l'édition

• Éditeur: Springer-Verlag New York Inc.
• Date d'édition: 2010
• Langue: anglais
• ISBN 10: 144191627X
• ISBN 13: 9781441916273
• Reliure: Relié
• Nombre de pages: 758
• Éditeur: Maglio Paul P., Kieliszewski Cheryl A., Spohrer James C.
• Coordonnées du fabricant: non disponible
• Personne responsable: CMN Printpool Inh. Mathis Neumann; https://www.also.com/ec/cms5/en_6000/6000/index.jsp; ; Friedrich-Karl-Str. 9; Hamburg; Allemagne