9781441983206: Service Design and Delivery
Couverture rigide
ISBN 10 : 1441983201 ISBN 13 : 9781441983206
Editeur : Springer, 2011

Synopsis

Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explores the complexity of this relationship, but also introduces strategies used in the design and management of service across various sectors, highlighting where tools, techniques and processes applicable to one sector may prove useful in another. The implementation methods introduced in the book also illustrate how and why companies can transform themselves into service organizations.

While the book is primarily intended as a text for advanced-level courses in service design and delivery, it also contains theoretical and practical knowledge beneficial to both practitioners in the service sector and those in manufacturing contemplating moving towards service delivery.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Éditeur
Springer
Date d'édition
2011
Langue
anglais
ISBN 10 
1441983201
ISBN 13 
9781441983206
Reliure
Relié
Nombre de pages
192
Coordonnées du fabricant
Springer-Verlag GmbH
customerservice@springernature.com

Tiergartenstraße 17
Heidelberg
Baden-Württemberg
69121
Allemagne

Autres éditions populaires du même titre

9781461428565: Service Design and Delivery: Research and Innovations in the Service Economy)

Edition présentée

ISBN 10 :  1461428564 ISBN 13 :  9781461428565
Editeur : Springer, 2013
Couverture souple