Articles liés à NVQ Level 2 Certificate Customer Service (QCF)
Synopsis
A textbook for all awarding bodies designed to help the work-based learner - who only see their assessor once per month.
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
À propos de l?auteur
Sarah Pilbeam is an External Verifier for a major awarding body. Maureen Everett is Chief Verifier for a major awarding body.
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
Résultats de recherche pour NVQ Level 2 Certificate Customer Service (QCF)
Image d'archives
NVQ Level 2 Certificate Customer Service (QCF)
Edité par
Hachette Learning, United Kingdom, 2012
ISBN 10 : 1444157434
ISBN 13 : 9781444157437
Ancien ou d'occasion
Paperback
Vendeur : WorldofBooks, Goring-By-Sea, WS, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : Very Good. Suitable for Apprenticeships and written to the QCF standards, this new textbook, for all awarding bodies, covers the core and most popular optional units of the Level 2 in Customer Service. Written by an experienced senior verifier and edited by the Chief Verifier, the book maximises students' chances of success by clearly linking the assessment requirements to the relevant knowledge and understanding. Numerous activities and tasks will help students to remember and further understand the clearly explained concepts. Units covered: - Communicate using customer service language - Follow the rules to deliver customer service - Give customers a positive impression of yourself and your organisation - Deliver reliable customer service - Recognise and deal with customer queries, requests and problems - Develop customer relationships - Communicate effectively with customers. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. N° de réf. du vendeur GOR006994934
Quantité disponible : 3 disponible(s)
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NVQ Level 2 Certificate Customer Service (QCF)
Edité par
Hodder Education, 2012
ISBN 10 : 1444157434
ISBN 13 : 9781444157437
Ancien ou d'occasion
Couverture souple
Vendeur : MusicMagpie, Stockport, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Etat : Very Good. 1752490891. 7/14/2025 11:01:31 AM. N° de réf. du vendeur U9781444157437
Quantité disponible : 1 disponible(s)
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Customer Service NVQ, Level 2
Edité par
Hachette Learning, 2012
ISBN 10 : 1444157434
ISBN 13 : 9781444157437
Ancien ou d'occasion
Couverture souple
Vendeur : Better World Books Ltd, Dunfermline, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Etat : Good. Ships from the UK. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. N° de réf. du vendeur GRP88903795
Quantité disponible : 2 disponible(s)
Image d'archives
Customer Service NVQ, Level 2
Edité par
Hachette Learning, 2012
ISBN 10 : 1444157434
ISBN 13 : 9781444157437
Ancien ou d'occasion
Couverture souple
Vendeur : Better World Books Ltd, Dunfermline, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Etat : Very Good. Ships from the UK. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects. N° de réf. du vendeur GRP77019670
Quantité disponible : 3 disponible(s)
Image d'archives
Customer Service: NVQ Level 2
Edité par
Hodder Education, 2012
ISBN 10 : 1444157434
ISBN 13 : 9781444157437
Ancien ou d'occasion
Couverture souple
Vendeur : Anybook.com, Lincoln, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Etat : Fair. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,650grams, ISBN:9781444157437. N° de réf. du vendeur 8546274
Quantité disponible : 1 disponible(s)