Practices and Principles in Service Design: Stakeholder, Knowledge and Community of Service - Couverture souple

Qin Han

Couverture souple

ISBN 10 : 1446161072 ISBN 13 : 9781446161074

Editeur : LULU, 2010

Synopsis

How do service designers manage multiple stakeholder involvement in complex projects? How do they generate knowledge and disseminate it? What is a Community of Service, and why is it important to the future of service design practice? In this book, based on her PhD thesis, Qin Han examines the practice and theory of service design, identifying three common design approaches to stakeholder management, and the knowledge that service designers need to develop projects and groups. This groundbreaking study of the relatively new discipline of service design offers a useful summary of existing literature from related fields and places it in a design context. Dr Han concludes with important proposals for the future study, practice and teaching of Service Design. A must-read for practitioners, academics and students of design, business and management.

Détails de l'édition

• Éditeur: LULU
• Date d'édition: 2010
• ISBN 10: 1446161072
• ISBN 13: 9781446161074
• Reliure: Paperback
• Nombre de pages: 274
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible