I WANT TO COMPLAIN! : an alternative guide to customer service - Couverture souple

Nuttall, Peter

 
9781447852308: I WANT TO COMPLAIN! : an alternative guide to customer service
Couverture souple
ISBN 10 : 1447852303 ISBN 13 : 9781447852308
Editeur : Lulu Press, Inc., 2011

Synopsis

Have you got something to complain about? Have you been short changed? Have you complained and got nothing but hollow apologies? Are you due compensation? Then this book could help. With eight years experience in a customer management role for a multi-national retailer, Peter realised that it was the light-hearted, entertaining letters that received the most satisfactory resolutions. 'I want to complain' explains exactly what life is like on the other end of the call-centre telephone. The second section of the book contains a collection of genuine complaint letters along with their replies so you can see for yourself just how it works. Those companies written to include Marks and Spencer, Tesco, Asda and even Newcastle city council to get a parking ticket revoked - all with positive resolutions. 'I want to complain' hopes to put the 'fun' into refund and the 'jest' into goodwill gesture as it takes you on an entertaining and humorous journey into the world of customer services.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Présentation de l'éditeur

Have you got something to complain about? Have you been short changed? Have you complained and got nothing but hollow apologies? Are you due compensation? Then this book could help. With eight years experience in a customer management role for a multi-national retailer, Peter realised that it was the light-hearted, entertaining letters that received the most satisfactory resolutions. 'I want to complain' explains exactly what life is like on the other end of the call-centre telephone. The second section of the book contains a collection of genuine complaint letters along with their replies so you can see for yourself just how it works. Those companies written to include Marks and Spencer, Tesco, Asda and even Newcastle city council to get a parking ticket revoked - all with positive resolutions. 'I want to complain' hopes to put the 'fun' into refund and the 'jest' into goodwill gesture as it takes you on an entertaining and humorous journey into the world of customer services.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Lulu Press, Inc.
Date d'édition
2011
Langue
anglais
ISBN 10 
1447852303
ISBN 13 
9781447852308
Reliure
Broché
Nombre de pages
92
Coordonnées du fabricant
non disponible
Personne responsable
HACHETTE LIVRE SA
https://www.hachette.fr/

1 AVENUE GUTENBERG
MAUREPAS CEDEX
78319
France

Autres éditions populaires du même titre

9781467906098: I want to complain : an alternative guide to customer service

Edition présentée

ISBN 10 :  1467906093 ISBN 13 :  9781467906098
Editeur : CreateSpace Independent Publishi..., 2011
Couverture souple