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Synopsis
Have you got something to complain about? Have you been short changed? Have you complained and got nothing but hollow apologies? Are you due compensation? Then this book could help. With eight years experience in a customer management role for a multi-national retailer, Peter realised that it was the light-hearted, entertaining letters that received the most satisfactory resolutions. 'I want to complain' explains exactly what life is like on the other end of the call-centre telephone. The second section of the book contains a collection of genuine complaint letters along with their replies so you can see for yourself just how it works. Those companies written to include Marks and Spencer, Tesco, Asda and even Newcastle city council to get a parking ticket revoked - all with positive resolutions. 'I want to complain' hopes to put the 'fun' into refund and the 'jest' into goodwill gesture as it takes you on an entertaining and humorous journey into the world of customer services.
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Présentation de l'éditeur
Have you got something to complain about? Have you been short changed? Have you complained and got nothing but hollow apologies? Are you due compensation? Then this book could help. With eight years experience in a customer management role for a multi-national retailer, Peter realised that it was the light-hearted, entertaining letters that received the most satisfactory resolutions. 'I want to complain' explains exactly what life is like on the other end of the call-centre telephone. The second section of the book contains a collection of genuine complaint letters along with their replies so you can see for yourself just how it works. Those companies written to include Marks and Spencer, Tesco, Asda and even Newcastle city council to get a parking ticket revoked - all with positive resolutions. 'I want to complain' hopes to put the 'fun' into refund and the 'jest' into goodwill gesture as it takes you on an entertaining and humorous journey into the world of customer services.
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I WANT TO COMPLAIN! : an Alternative Guide to Customer Service
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I WANT TO COMPLAIN! : an alternative guide to customer service
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ISBN 13 : 9781447852308
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I Want To Complain! : an alternative guide to customer service
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I WANT TO COMPLAIN! : an alternative guide to customer service
Edité par
Lulu Press, Inc., 2011
ISBN 10 : 1447852303
ISBN 13 : 9781447852308
Neuf
Couverture souple
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Taschenbuch. Etat : Neu. nach der Bestellung gedruckt Neuware - Printed after ordering - Have you got something to complain about Have you been short changed Have you complained and got nothing but hollow apologies Are you due compensation Then this book could help.With eight years experience in a customer management role for a multi-national retailer, Peter realised that it was the light-hearted, entertaining letters that received the most satisfactory resolutions. 'I want to complain' explains exactly what life is like on the other end of the call-centre telephone.The second section of the book contains a collection of genuine complaint letters along with their replies so you can see for yourself just how it works. Those companies written to include Marks and Spencer, Tesco, Asda and even Newcastle city council to get a parking ticket revoked - all with positive resolutions.'I want to complain' hopes to put the 'fun' into refund and the 'jest' into goodwill gesture as it takes you on an entertaining and humorous journey into the world of customer services. N° de réf. du vendeur 9781447852308
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I Want to Complain!
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Etat : New. Dieser Artikel ist ein Print on Demand Artikel und wird nach Ihrer Bestellung fuer Sie gedruckt. KlappentextrnrnHave you got something to complain about? Have you been short changed? Have you complained and got nothing but hollow apologies? Are you due compensation? Then this book could help.nnWith eight years experience in a customer manag. N° de réf. du vendeur 447768993
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