Articles liés à Agency-Based Program Evaluation + Measuring the Performance...
Agency-Based Program Evaluation + Measuring the Performance of Human Service Programs,: Lessons from Practice - Couverture souple
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Synopsis
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Stephen A. Kapp, Agency-Based Program Evaluation: Lessons From Practice
This text aids both students and practitioners in articulating the elements of program evaluation, deepening their understanding of the contextual issues that surround and shape an evaluation. Authors Stephen A. Kapp and Gary R. Anderson offer readers details on the application of useful and accepted evaluation methods. It also shows readers how to make sound decisions in balancing techniques and strategies with the realities of the agency environment.
Lawrence L. Martin, Measuring the Performance of Human Service Programs, Second Edition
Today stakeholders demand accountability from government and nongovernmental human service organizations. Performance measurement has become the major method of performance accountability. So how can human service organizations develop and utilize program output, quality, and outcome performance measures to satisfy stakeholders? This Second Edition of Measuring the Performance of Human Service Programs explains in detail how to measure and assess program effectiveness. With special attention given to the four types of outcome performance measures―numeric counts, standardized measures, level of functioning (LOF) scales, and client satisfaction―this updated classic is the only resource focused exclusively on performance accountability and performance measurement in the human services.
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À propos des auteurs
Stephen A. Kapp, MSW, Ph.D. is an Associate Professor at the University of Kansas School of Social Welfare. Dr. Kapp has focused his career on agency-based program evaluation of children and family programs. He has over twenty years of experience working both externally and internally on agency evaluations. His teaching and writing efforts have focused on evaluation with an emphasis on the use of information by agency staff and giving service recipients a voice in the evaluation process. Currently, he is managing research grants that examine the service experience of young offenders in the Kansas Mental Health System.
Lawrence L. Martin is Professor of Public Affairs, Social Work and Public Administration at the University of Central Florida in Orlando. He was previously on the faculty of the Columbia University School of Social Work in New York City where he directed the program in social work administration. He is the author of 20 books and major monographs and over 100 articles and book chapters.
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