Gaining Cooperation: 3 Simple Steps to Getting the Injured Worker to Do What You Want Them to Do - Couverture souple

Hinz, Debra; Van, Carl

 
9781461104001: Gaining Cooperation: 3 Simple Steps to Getting the Injured Worker to Do What You Want Them to Do
Couverture souple
ISBN 10 : 1461104009 ISBN 13 : 9781461104001
Editeur : Createspace Independent Publishing Platform, 2011

Synopsis

Gaining Cooperation is designed to help any Workers' Comp Professional who deals with injured workers on a regular basis. Sometimes injured workers can be uncooperative. They may not want to sign a form, give information, or supply documentation, even if it is to their benefit. This book provides the reader with a simple three- step process to not only getting the injured worker's cooperation, but to improving customer service. Some basic maxims are outlined and explained to help the reader gain the cooperation they are looking for. Maxim #1: Great negotiators never argue with reasons, they argue with facts. Maxim#2: You never have to prove anyone wrong, you only have to prove yourself right. Maxim#3: People will consider your point of view to the exact degree that you demonstrate you understand their point of view. This book relies heavily on the "acknowledgment tool" to help the reader see that a little bit of empathy can go a long way.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Éditeur
Createspace Independent Publishing Platform
Date d'édition
2011
Langue
anglais
ISBN 10 
1461104009
ISBN 13 
9781461104001
Reliure
Broché
Nombre de pages
104
Coordonnées du fabricant
non disponible
Personne responsable
non disponible