Knowledge Services Management: Organizing Around Internal Markets - Couverture souple

Mills, Peter K. K.; Snyder, Kevin M.

Couverture souple

ISBN 10 : 1461424542 ISBN 13 : 9781461424543

Editeur : Springer, 2012

Synopsis

Knowledge Services Management looks at the transformation of the traditional workplace into a quasi-internal market environment where work activities in knowledge services are organized around clusters of similar or complementary knowledge stocks to address particular types of customer-clients priorities. The book explores a new internal market structure for these service organizations and the implications this presents for managers and scholars in the 21st century workplace. By adopting an internal market perspective, the book develops new organizational forms outside the traditional hierarchical paradigm, which is ill-suited for the emerging knowledge workplace, in order to effectively manage emerging knowledge services. The indispensable role of customer/client in the operations of these organizations is examined, as is the creation of the “Proventure Workplace”, a work environment which accentuates jobs requiring rich cognitive skills for continuing innovation and creativity.

A propos du livre

Présentation de l'éditeur

This book explores a new internal market structure for service organizations and the implications this presents for managers and scholars in the 21st century workplace. The book develops new organizational forms to manage emerging knowledge services.

Détails de l'édition

• Éditeur: Springer
• Date d'édition: 2012
• Langue: anglais
• ISBN 10: 1461424542
• ISBN 13: 9781461424543
• Reliure: Broché
• Nombre de pages: 200
• Coordonnées du fabricant: ProductSafety@springernature.com; ProductSafety@springernature.com; ; Poststr. 9; Darmstadt; 64293; Allemagne