Synopsis
Part One: The management of quality. The concept and the definition of quality. Total quality management. Part Two: The control of quality tools. The tools of quality management. Decision making under uncertainty. Inspection and acceptance sampling. Control charts. Robust design and experiments. Part Three: Application areas. Quality management, control and services. Quality management, suppliers and contractual agreements. Strategic issues and the economics of quality. The control of quality in a temporal setting. Technology and quality management. Pot pourri.
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