Synopsis
Part I: Background of the warehouse industry. The evolving role of warehousing. The functions of warehousing. The pros and cons of contract warehousing. Warehousing and corporate strategy. Part II: The elements of warehouse management. Communications and electronic data interchange. Packaging and identification. Transportation. Accountability. Starting-Up or moving a warehouse operation. Auditing warehouse performance. Part III: Real estate aspects of warehousing. Finding the right location. Building or rehabilitating your warehouse. The 21st century warehouse. Part IV: Planning warehouse operations. Planning for future uses. Space planning. Planning for people and equipment. Contingency planning. Postponement. Picking public warehouses. Selecting a third-party operator. Part V: Protecting the warehouse operation. Preventing casualty losses. Mysterious disappearance. Safety, sanitation and housekeeping. Verification of invetories and cycle counting. Part VI: The human element. Orientation and training. Labor relations. Motivation. Improving people performance. Part VII: Productivity and quality control. Making warehousing more efficient. Monitoring productivity. Scheduling warehouse operations. Customer satisfaction - the role of the warehouse. Improving asset utilization. Just in time and its variations. Warehousing costs. Management productivity. Reducing errors. Part VIII: The handling of materials. Receiving at the warehouse. Shipping. Cross-docking in the warehouse. Specialized warehousing. Order-picking. Storage equipment. Mobile equipment. Approaching warehouse automation. Pallets and unit loads. Dealing with damage. Reverse logistics in the warehouse. Part IX: Handling of information. Clerical procedures. Computers and warehouse Management. Electronic identification.
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