Synopsis
Written by an automotive industry expert and former Toyota business consultant, this book is for automotive repair shop owners and managers who want to grow their business, improve customer retention, and increase profitability. Service Management Made Simple delivers easy-to-implement industry best practices in an easy-to-read format. Creating an extraordinary customer service experience, improving customer satisfaction, hiring and retaining quality employees, shop equipment, and financial analysis are covered in detail. Useful tools and references are included in the Appendix.
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
À propos de l?auteur
Greg Marchand has over 25 years of unique experience in the automotive industry. Greg began his career as an independent shop owner before becoming a dealership technician, assistant service manager, college professor, Toyota Service Development Consultant, and owner of Automotive Aftermarket Training, Inc. Greg holds an undergraduate degree in Automotive Technology and an MBA in Organizational Sustainability. Greg is currently certified as an ASE Master Technician, Toyota Master Diagnostic Technician, and is an ATTP Certified Instructor. Greg is a regular contributor to Examiner.com as the Boston Auto Repair Writer. You can read Greg's contributions by visiting www.examiner.com/diy-mechanic-in-boston.
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
Résultats de recherche pour Service Management Made Simple
Image fournie par le vendeur
Service Management Made Simple
Edité par
CreateSpace Independent Publishing Platform, 2012
ISBN 10 : 1466214422
ISBN 13 : 9781466214422
Ancien ou d'occasion
Couverture souple
Vendeur : -OnTimeBooks-, Phoenix, AZ, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Etat : good. A copy that has been read, remains in good condition. All pages are intact, and the cover is intact. The spine and cover show signs of wear. Pages can include notes and highlighting and show signs of wear, and the copy can include "From the library of" labels or previous owner inscriptions. 100% GUARANTEE! Shipped with delivery confirmation, if you're not satisfied with purchase please return item! Ships via media mail. N° de réf. du vendeur OTV.1466214422.G
Acheter D'occasion
EUR 6,17
Livraison gratuite
Expédition nationale : Etats-Unis
Expédition nationale : Etats-Unis
Quantité disponible : 1 disponible(s)
Image d'archives
Service Management Made Simple
Edité par
CreateSpace Independent Publishing Platform, 2012
ISBN 10 : 1466214422
ISBN 13 : 9781466214422
Ancien ou d'occasion
Couverture souple
Vendeur : Better World Books, Mishawaka, IN, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Etat : Very Good. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. N° de réf. du vendeur 54710676-6
Acheter D'occasion
EUR 6,66
Livraison gratuite
Expédition nationale : Etats-Unis
Expédition nationale : Etats-Unis
Quantité disponible : 4 disponible(s)