Knowledge Driven Service Innovation and Management: IT Strategies for Business Alignment and Value Creation - Couverture rigide

Chew, Eng; Gottschalk, Petter

 
9781466625129: Knowledge Driven Service Innovation and Management: IT Strategies for Business Alignment and Value Creation
Couverture rigide
ISBN 10 : 1466625120 ISBN 13 : 9781466625129
Editeur : Idea Group,U.S., 2012

Synopsis

As service-centered organizations focus on their customers, values are co-created through organizational capabilities. The central part of these capabilities is knowledge which is directly supported by information technology and the relationships between the service firms' knowledge, capabilities, IT and strategy is essential for superior value co-creation with customers. Knowledge Driven Service Innovation and Management: IT Strategies for Business Alignment and Value Creation provides a comprehensive collection of research and analysis on the principles of service, knowledge, and organizational capabilities. This book aims to clarify IT strategy procedures and management practices and how they are used to shape a firm's knowledge organizations as well as facilitate service innovation and customer value co-creation.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Éditeur
Idea Group,U.S.
Date d'édition
2012
Langue
anglais
ISBN 10 
1466625120
ISBN 13 
9781466625129
Reliure
Relié
Nombre de pages
354
Coordonnées du fabricant
non disponible
Personne responsable
gpsr@libri.de
gpsr@libri.de

Friedensallee 273
Hamburg
22763
Allemagne

Autres éditions populaires du même titre

9781466625143: Knowledge Driven Service Innovation and Management: IT Strategies for Business Alignment and Value Creation

Edition présentée

ISBN 10 :  1466625147 ISBN 13 :  9781466625143
Editeur : Business Science Reference, 2012
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