Customer Service and the Imitation of Christ - Couverture souple

Johnson, Ron

Couverture souple

ISBN 10 : 1468162055 ISBN 13 : 9781468162059

Editeur : CreateSpace Independent Publishing Platform, 2012

Synopsis

An unemployed professor accepts a job in a customer service call center and embarks on a spiritual journey... Do you find it hard to get good service when you call an 800 number? Written with humor and honesty, this book explains what's happening on the other end of the line. But it also offers solutions. The author appeals not only to customer service representatives (CSRs) but also to anyone who works with people. He shows how even the most mundane job can become an adventure if you practice the "Three-Way CSR Conversation" and let God serve others through you. He offers advice in dealing with “The Customer from Hell,” overcoming resistance from the back office, working under extreme time limits, and maintaining self-esteem when your every word is recorded and criticized.You may never look at customer service the same way again...

A propos du livre

À propos de l'auteur

Ron Johnson has extensive experience working in customer service call centers, both as a frontline CSR and as a manager. After earning his PhD in Philosophy from Saint Louis University, he taught at colleges in St. Louis and Cincinnati and now teaches for Spring Arbor University in Michigan. He leads workshops and seminars on finding points of contact with God in everyday life, particularly at work and at school.

Détails de l'édition

• Éditeur: CreateSpace Independent Publishing Platform
• Date d'édition: 2012
• Langue: anglais
• ISBN 10: 1468162055
• ISBN 13: 9781468162059
• Reliure: Broché
• Nombre de pages: 134
• Coordonnées du fabricant: Manufactured by Amazon on behalf of the author; https://www.amazon.fr/hz/contact-us; ; c/o Amazon Media EU S.à.r.l., 38 Avenue John F. Kennedy; Luxembourg; L-1855; Luxembourg