Innovating Professional Services: Transforming Value and Efficiency - Couverture rigide

Ross, Alastair

Couverture rigide

ISBN 10 : 1472427912 ISBN 13 : 9781472427915

Editeur : Routledge, 2015

Synopsis

Innovating Professional Services provides a practical and detailed guide for change agents and leaders in professional service firms who are seeking to transform their firm's performance through innovation.

Focusing on the professional services sector, the book highlights process innovation - the re-engineering of services and internal support processes to reduce cost and increase value to clients. Detailed techniques such as the use of lean, process mapping, waste identification, service experience mapping and value profiling are explained, drawing on the author's extensive experience in working with leading law, business service and consulting firms to create measurable improvements.

With case studies to illuminate the challenges of driving major improvement through innovation, this book is valuable reading for leaders and change agents in law firms, accountants, consultants, architects, financial services and engineering services.

A propos du livre

À propos de l'auteur

Alastair Ross is a highly experienced change leader having consulted globally to service and industrial businesses for nearly twenty-five years. He founded Codexx Associates Ltd in 2002, with the goal of 'energising change' for businesses. He provides consulting services in innovation and re-engineering, following a career in IBM in manufacturing, management and consulting. Since 2005 Alastair has worked extensively with a number of major professional service firms in innovation and re-engineering. Alastair has written and spoken widely on business improvement and his book Dynamic Factory Automation was published by McGraw-Hill in 1992. He is a Chartered Engineer, has a Bachelor of Science degree from Southampton University and a Master of Science degree from Imperial College, London. His recent publications include: Lean for Lawyers, Business Process Re-engineering in Law Firms, Innovating Professional Services, The Innovation Journey, Innovation in a Law Firm and Increasing Client Loyalty. Alastair is a visiting lecturer on service innovation for the MSc in Strategy & Innovation at the University of Southampton.

Détails de l'édition

• Éditeur: Routledge
• Date d'édition: 2015
• Langue: anglais
• ISBN 10: 1472427912
• ISBN 13: 9781472427915
• Reliure: Relié
• Nombre de pages: 298
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible