Difficult Conversations In A Week: How To Have Better Conversations In Seven Simple Steps - Couverture souple

Manser, Martin

Couverture souple

ISBN 10 : 1473607809 ISBN 13 : 9781473607804

Editeur : Teach Yourself, 2016

Synopsis

Difficult conversations just got easier
How do you deal professionally with a colleague whose work is seriously below standard? A supplier who is always late? Saying 'no' graciously? Giving someone bad news? Many of us have been on the receiving end of business conversations that have been badly handled, poorly timed or scarcely prepared for by the person we're talking to.

This practical book offers help to new and aspiring managers in a variety of business situations, such as delivering bad news in an appraisal, and how to work with a range of colleagues who may be lazy, negative orincompetent.

Whether you choose to read it in a week or in a single sitting, Difficult Conversations In A Week is your fastest route to success:

- Sunday: Why are some conversations difficult? We may tend to avoid difficult conversations: how else can you deal with them?
- Monday: Manage your emotions Distinguish the facts of an incident and how colleagues feel about it and their sense of identity.
- Tuesday: Prepare well The venue, atmosphere and timing of a difficult conversation are all important. It is essential that you prepare well, especially your opening words and the direction that you want the conversation to go in, including alternative ways to resolve the issue.
- Wednesday: Listen carefully As you listen, you discover more about your colleague's background and motivation. You also need to learn how to ask incisive questions that get to the root of an issue.
- Thursday: Treat colleagues with respect In a difficult conversation, you need to affirm your colleague and continue to listen until they feel heard. You will explain your point of view politely, yet firmly, being neither passive nor aggressive in tone.
- Friday: Seek change Involve colleagues in a conversation; learn how to deal with certain kinds of colleagues, for example, those who are lazy, aggressive or shy.
- Saturday: Build trusting relationships Work hard to develop strong working relationships, so that when you have to have a difficult conversation, you will be better placed to do sobecause you will know the person better.

A propos du livre

À propos de l'auteur

Martin Manser has led seminars on good communication on four continents. He teaches at the London College of Communication, and has led courses for organizations including Capita, Department of Education, and Network Rail.

À propos de la quatrième de couverture

Difficult conversations just got easier
You are just seven steps away from having better conversations at work. Imagine being able to finally have those conversations you've always avoided up till now because they're intimidating, stressful or just plain awkward. Now you can.

Difficult Conversations In A Week is a simple and straightforward guide to becoming confident at handling these important situations, giving you everything you really need to know in just seven short chapters. From delivering bad news in an appraisal and working with a colleagues who may be lazy, negative or incompetent, to treating colleagues with respect and building trust, it will help you deal professionally with suppliers who are always late, say 'no' graciously and give someone bad news. You'll also find exercises to help you put it all into action.

The fastest way to better conversations
Whether you choose to read it in a week or in a single sitting, Difficult Conversations In A Week is your fastest route to success:

- Sunday: Why are some conversations difficult?
- Monday: Manage your emotions
- Tuesday: Prepare well
- Wednesday: Listen carefully
- Thursday: Treat colleagues with respect
- Friday: Seek change
- Saturday: Build trusting relationships

Learn in a week, remember for a lifetime

Détails de l'édition

• Éditeur: Teach Yourself
• Date d'édition: 2016
• Langue: anglais
• ISBN 10: 1473607809
• ISBN 13: 9781473607804
• Reliure: Broché
• Nombre de pages: 128
• Coordonnées du fabricant: non disponible
• Personne responsable: Hachette Ireland; info@hbgi.ie; ; 8 Castlecourt Centre, Castleknock Road, Castleknock, Dublin 15, D15 XTP3; Dublin; Irlande