Introduction to Salesforce for Service: Class Slides & Notebook for SPCS-101 - Couverture souple

Wasula, Steve

Couverture souple

ISBN 10 : 1475042000 ISBN 13 : 9781475042009

Editeur : CreateSpace Independent Publishing Platform, 2012

Synopsis

This book is designed to accompany the Introduction to Salesforce for Service class offered by Stony Point.The online class is delivered by a live instructor and is specifically designed to teach customer service personnel the basics of Salesforce. The instructor will focus on the key features customer service personnel will utilize to immediately become effective with Salesforce.A student in this class will learn how to manage Accounts, Contacts, Cases and Solutions. In addition, the instructor will show the students the basics of activity management and take the student through the full life cycle of a support incident. Finally, the student will learn how to use List Views, Reports and Dashboards.Each student will be given a practice learning environment to use during hands-on exercises during the class. The student will be able to use this learning environment indefinitely after the class without any additional fee.Stony Point is a leading provider of Salesforce training for sales people, customer service personnel, marketers, system administrators, developers and consultants. Stony Point delivers public and private classes virtually and in-person at locations throughout the world. Please visit www.stonyp.com for more information on the classes and services offered.

A propos du livre

À propos de l'auteur

Steve Wasula is an expert in Salesforce and Force.com and currently serves as CEO of Stony Point, a leading provider of training to Salesforce users, administrators, developers and consultants. Mr. Wasula develops and delivers classes to end users, administrators, software developers and consultants on the proper utilization of Salesforce. In addition, Mr. Wasula provides high level, strategic advice to large organizations investing in the Force.com platform.

Détails de l'édition

• Éditeur: CreateSpace Independent Publishing Platform
• Date d'édition: 2012
• Langue: anglais
• ISBN 10: 1475042000
• ISBN 13: 9781475042009
• Reliure: Broché
• Nombre de pages: 102
• Coordonnées du fabricant: Manufactured by Amazon on behalf of the author; https://www.amazon.fr/hz/contact-us; ; c/o Amazon Media EU S.à.r.l., 38 Avenue John F. Kennedy; Luxembourg; L-1855; Luxembourg