Customer Service for Professionals in Health Care: Key Behaviors That Enhance the Patient and Family Experience - Couverture souple

Leebov Ed.D., Wendy

 
9781479364053: Customer Service for Professionals in Health Care: Key Behaviors That Enhance the Patient and Family Experience
Couverture souple
ISBN 10 : 1479364053 ISBN 13 : 9781479364053
Editeur : CreateSpace Independent Publishing Platform, 2012

Synopsis

Providing great customer service in healthcare is an ongoing challenge. This short book is a terrific guide to customer service essentials for front line staff. Rich with interactive exercises and self-help tools, staff become clearer on the Sixteen House Rules of Customer Service. They also raise their awareness of their own current behavior compared to the behaviors that reflect great customer service. This booklet makes a great recognition gift and support for individual coaching or staff development with groups. Customer Service has the concrete skills that can lead you and your team to significant progress.

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À propos de l?auteur

President and CEO of Leebov Golde Group, Wendy Leebov is a passionate advocate for creating healing environments for patients, families, and the entire healthcare team. Together with the Leebov Golde Team, she provides high-impact consulting services, supporting healthcare organizations with culture change strategies, training and tools for enhancing the patient and employee experience. With 30 + years of experience and extraordinary skills in communication, training design and delivery, Wendy is known for making hard skills learnable and motivating people to stretch and apply skills that set them apart. Wendy has written more than twelve books for health care, as well as developed her groundbreaking video-based training—The Patient Experience Skill Building System.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
CreateSpace Independent Publishing Platform
Date d'édition
2012
Langue
anglais
ISBN 10 
1479364053
ISBN 13 
9781479364053
Reliure
Broché
Nombre de pages
62
Coordonnées du fabricant
Manufactured by Amazon on behalf of the author
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