Customer with a Capital C: Customer-Centric Service In A Nutshell - Couverture souple

Welsh, Ken

 
9781482829945: Customer with a Capital C: Customer-Centric Service In A Nutshell
Couverture souple
ISBN 10 : 1482829940 ISBN 13 : 9781482829945
Editeur : PartridgeSingapore, 2015

Synopsis

Customer with a Capital C provides a unique insight into the workings of one of North America's foremost customer service organizations, Headsets.com. Over the past decade the author, Ken Welsh, has worked as Headsets.com's voice coach, helping distil the vision of the company's CEO, Mike Faith, into a practical skill set. Mike's vision has always been to create a company where the customer comes first, second, and always-a company that is truly customer-centric. With the help of everyone at Headsets.com, Ken Welsh has written Customer - with a Capital "C" as a simple, easily read case study of a truly customer-centric organization. Through this, Customer - with a Capital "C" provides a simple set of easily applied principles for anyone wishing to create a successful company where the customer always comes first.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Présentation de l'éditeur

Customer with a Capital C provides a unique insight into the workings of one of North America's foremost customer service organizations, Headsets.com. Over the past decade the author, Ken Welsh, has worked as Headsets.com's voice coach, helping distil the vision of the company's Ceo, Mike Faith, into a practical skill set. Mike's vision has always been to create a company where the customer comes first, second, and always-a company that is truly customer-centric. With the help of everyone at Headsets.com, Ken Welsh has written Customer with a Capital C as a simple, easily read case study of a truly customer-centric organization. Through this, Customer with a Capital C provides a simple set of easily applied principles for anyone wishing to create a successful company where the customer always comes first.

Biographie de l'auteur

Ken is an Australian-based, international business voice coach specializing in creating the Voice of a Business-the language, tone, rhythm, and message. He works with businesses in over ten countries including education, sales, IT, health care, security, transport, land-use planning as well as government and non-government or non-profit organizations.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
PartridgeSingapore
Date d'édition
2015
Langue
anglais
ISBN 10 
1482829940
ISBN 13 
9781482829945
Reliure
Broché
Nombre de pages
152
Coordonnées du fabricant
non disponible
Personne responsable
non disponible

Autres éditions populaires du même titre

9781482829952: Customer With a Capital C: Customer-centric Service in a Nutshell

Edition présentée

ISBN 10 :  1482829959 ISBN 13 :  9781482829952
Editeur : Partridge Singapore, 2015
Couverture rigide