Why Should I Give a ***** about Quality?: Understanding and Profiting From the Customer-Led Quality Revolution - Couverture souple

Purdy, Dr. Ian; Purdy, Sheila

 
9781483431383: Why Should I Give a ***** about Quality?: Understanding and Profiting From the Customer-Led Quality Revolution
Couverture souple
ISBN 10 : 148343138X ISBN 13 : 9781483431383
Editeur : Lulu Publishing Services, 2015

Synopsis

In today’s world of social media, instant communication and the desire to share opinions (good and bad), your customers are more powerful than ever and holding on to them is becoming more difficult. A revolution is underway. If your organisation is ready to take advantage of the opportunities this revolution offers, then this guide is for you. Authors Ian and Sheila Purdy show that everything that you and your staff do can have a positive effect on your customers’ experiences and perceptions of your organisation. They present straightforward ideas for building the voice of your customers into your processes and creating an environment in which quality is everyone’s business. Presenting a pragmatic approach, this guide will help your organisation refocus its quality system and so profit from this customer-led quality revolution.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Éditeur
Lulu Publishing Services
Date d'édition
2015
Langue
anglais
ISBN 10 
148343138X
ISBN 13 
9781483431383
Reliure
Broché
Nombre de pages
210
Coordonnées du fabricant
non disponible
Personne responsable
gpsr@libri.de
gpsr@libri.de

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