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Managing Your Outsourced IT Services Provider: How to Unleash the Full Potential of Your Global Workforce - Couverture souple

Upadrista, Venkatesh

 
9781484208038: Managing Your Outsourced IT Services Provider: How to Unleash the Full Potential of Your Global Workforce
Couverture souple
ISBN 10 : 148420803X ISBN 13 : 9781484208038
Editeur : Apress, 2014

Synopsis

Managing Your Outsourced IT Services Provider teaches executives and managers of organizations how to unleash the full potential of their outsourced IT services workforce and IT-enabled business processes safely and profitably. Drawing on two decades of experience managing client relationships for global IT services companies, Venkatesh Upadrista guides outsourcing organizations around the hazards of geographic distance, linguistic miscommunication, organizational mismatch, and functional disparity between receiver requirements and provider capabilities.

The first half of the book describes what an outsourcing organization needs to know about the IT services providers industry in general to deal intelligently with specific providers: namely, the industry's organizational types, strategic drivers, competitive labor market constraints, and tactics for hitting P&L targets. The second half of the book teaches outsourcers how to evaluate prospective providers, craft service level agreements, formalize best practices, and manage the full gamut of receiver─provider relationships to optimize outcome in terms of cost, timeliness, and quality of services received.

The descriptions and prescriptions in Managing Your Outsourced IT Services Provider apply equally to onshore and offshore outsourcing, but examples and case studies focus on offshoring. In addition, Upadrista analyzes the advantages, disadvantages, and special considerations and caveats of single provider outsourcing and captive centers.

    Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

    À propos de l'auteur

    Venkatesh Upadrista is a global client executive at CapgeminiFinancial Services in Amsterdam. He was formerly a global solutions manager atTata Consultancy Services, a client partner at Wipro Services, a CIO partner atMcKinsey & Co., and a manager at Cognizant Technology Solutions. He is theauthor of Managing Offshore DevelopmentProjects and Distributed Agile: TheProven Agile Software Development Approach and Toolkit for GeographicallyDispersed Teams. Upadrista took his degree in mathematics and computerscience from Andhra University.

    Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

    Éditeur
    Apress
    Date d'édition
    2014
    Langue
    anglais
    ISBN 10 
    148420803X
    ISBN 13 
    9781484208038
    Reliure
    Broché
    Numéro d'édition
    1
    Nombre de pages
    152
    Coordonnées du fabricant
    Springer Nature Customer Service Center GmbH
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