Spinning Up ServiceNow: IT Service Managers' Guide to Successful User Adoption - Couverture souple

Kahlout, Gabriele

 
9781484225707: Spinning Up ServiceNow: IT Service Managers' Guide to Successful User Adoption
Couverture souple
ISBN 10 : 1484225708 ISBN 13 : 9781484225707
Editeur : Apress, 2017

Synopsis

Learn how to onboard ServiceNow ITSM tools by evangelizing, educating, and coordinating your organization's service desk, developers, and stakeholders. Drawing on his own story of lessons learned in spinning up the adoption of ServiceNow throughout the Al Jazeera Media Network, application architect Gabriele Kahlout shows IT service managers how to launch automated ServiceNow ticketing tools in seamless integration with their organization's existing email and Active Directory.
Spinning Up ServiceNow: IT Service Managers' Guide to Successful User Adoption shows you how to orchestrate your IT service desks and developers to facilitate the adoption and consumption of IT services by all users, supporting their various business needs while optimizing human-computer interaction and minimizing stress and productivity loss arising from poor human-system design.
What You'll Learn

  • Quick-start ServiceNow in a matter of days with the minimum configuration required to start processing tickets via email
  • Avoid the teething problems that can spoil your users' onboarding experience with ServiceNow
  • Automate the process of scaling up new teams into ServiceNow
  • Shape your users' experiences so that they retain their familiar bearings in email and Active Directory while welcoming the power of ServiceNow enhancements
  • Create a strategy to avoid common pitfalls that sabotage ITSM programs

Who This Book Is For
IT managers charged with implementing ServiceNow ITSM suites in their organizations and business analysts determining the requirements for such implementation. The secondary readership is system administrators and developers involved in ITSM.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l'auteur

Gabriele Kahlout is the architect of ServiceNow at the Al Jazeera Media Network and in 2014 was recognized for outstanding achievements with the platform. Championing the transition to ServiceNow, Gabriele advises management, implements proposals, and confronts warts and wrinkles with users. Drawing on experience at start-ups and in innovative research centers, since 2012 Gabriele has brought to the revolutionary but corporate Al Jazeera his enthusiasm for change and a down-to-earth pragmatism. Gabriele attended the Freie Universität Bozen in Italy, the College of Charleston in the USA, and the University of Leeds in the UK.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Apress
Date d'édition
2017
Langue
anglais
ISBN 10 
1484225708
ISBN 13 
9781484225707
Reliure
Broché
Numéro d'édition
1
Nombre de pages
264
Coordonnées du fabricant
Springer Nature Customer Service Center GmbH
ProductSafety@springernature.com

Europaplatz 3,69115 Heidelberg, Germany
Heidelberg
69115
Allemagne

Autres éditions populaires du même titre

9781484225721: Spinning Up ServiceNow: IT Service Managers' Guide to Successful User Adoption

Edition présentée

ISBN 10 :  1484225724 ISBN 13 :  9781484225721
Editeur : Apress, 2017
Couverture souple