The Secret Shopper Handbook: Tips for Retailers - Couverture souple

Cassidy, Gail

Couverture souple

ISBN 10 : 1490544577 ISBN 13 : 9781490544571

Editeur : CreateSpace Independent Publishing Platform, 2013

Synopsis

Businesses flourish by being able to attract and keep customers. This book is for retailers and retail employees. The tips include methods to examine your business from the customer’s point of view. Human relation principles, communication skills, and listening skills are emphasized. An exercise at the end allows your employees to experience customer service outside of your business. Ten ways to appreciate customers, the definition of a customer, what customers need, plus tips for employers and employees will help your business attract the customers you need to succeed. Read your copy and highlight those tips you feel would bring more customers to your store on a continuing basis. Everyone wants to feel important and and wants to feel special. These tips will show you how to implement those circumstances. Customers who continually return to your establishment are the key to the success of your business! Implement these tips, and their return will be guaranteed!

A propos du livre

À propos de l'auteur

As owner of Tomlyn Publications, Gail Cassidy creates and delivers programs on Kids Mentoring Kids and Anti-Bullying to local schools. She is also co-writer of a monthly electronic newsletter, Retired-NextPhase.com and runs bi-monthly Legacy Workshops at senior citizen centers. Cassidy is former president of seven non-profit organizations in her home town. Her career includes being a high school English teacher, an instructor/manager/writer for IBM Corporation, executive director of the American Red Cross, and later an instructor for Dale Carnegie Inc. as well as being a manager and a trainer of Carnegie instructors. Since her retirement, Gail has devoted her time to writing and teaching, including summers in Lithuania teaching school administrators. She has written twenty-one books which can be found on amazon.com. Her primary focus is on the importance of civility, self-respect, and sensitivity to others. From Discover Your Passion to The Validating Mentor and all of her Tips books, Gail emphasizes a common theme--the importance of making people feel important, after which everything else falls into place.

Détails de l'édition

• Éditeur: CreateSpace Independent Publishing Platform
• Date d'édition: 2013
• Langue: anglais
• ISBN 10: 1490544577
• ISBN 13: 9781490544571
• Reliure: Broché
• Nombre de pages: 44
• Coordonnées du fabricant: Manufactured by Amazon on behalf of the author; https://www.amazon.fr/hz/contact-us; ; c/o Amazon Media EU S.à.r.l., 38 Avenue John F. Kennedy; Luxembourg; L-1855; Luxembourg