Servicing ITSM: A Handbook of Service Descriptions for it Service Managers and a Means for Building Them - Couverture souple

Steinberg, Randy A.

 
9781490719566: Servicing ITSM: A Handbook of Service Descriptions for it Service Managers and a Means for Building Them
Couverture souple
ISBN 10 : 1490719563 ISBN 13 : 9781490719566
Editeur : Trafford, 2013

Synopsis

What services does the IT organization really deliver? Rather than discuss the theory around what a service catalog or service portfolio is, this book gives you the actual IT service descriptions for running, operating, and managing an entire IT infrastructure. It's all here-complete service descriptions, catalog and portfolio templates, service implementation plans, service governance processes, and much more all packed into this one handbook! Just about every IT support service is described in this book. Take the service descriptions you need, mix, match and customize them to quickly create the content needed for your own service catalogs and portfolios. "Many books talk about how to build a service catalog-this book is a service catalog" "We really struggled to identify and pull our IT services together until we saw this material-it saved us months" "With this material, we can finally tell the business what IT actually delivers to them" "A valuable reference resource for ITSM practitioners, service managers, CIOs, procurement managers, and anyone else sourcing the services needed to run an entire IT infrastructure operation" "One can put together an entire IT service management operation just from the service descriptions in this book"

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Présentation de l'éditeur

What services does the IT organization really deliver? Rather than discuss the theory around what a service catalog or service portfolio is, this book gives you the actual IT service descriptions for running, operating, and managing an entire IT infrastructure. It's all here-complete service descriptions, catalog and portfolio templates, service implementation plans, service governance processes, and much more all packed into this one handbook! Just about every IT support service is described in this book. Take the service descriptions you need, mix, match and customize them to quickly create the content needed for your own service catalogs and portfolios. "Many books talk about how to build a service catalog-this book is a service catalog" "We really struggled to identify and pull our IT services together until we saw this material-it saved us months" "With this material, we can finally tell the business what IT actually delivers to them" "A valuable reference resource for ITSM practitioners, service managers, CIOs, procurement managers, and anyone else sourcing the services needed to run an entire IT infrastructure operation" "One can put together an entire IT service management operation just from the service descriptions in this book"

Biographie de l'auteur

Randy has extensive IT service management and operations experience gained from many clients around the world. He authored the ITIL 2011 Service Operation book, published worldwide. Passionate about gamechanging management practices within the IT industry, Randy is a handson IT service management expert helping IT organizations transform their IT infrastructure management strategies and operational practices to meet today's IT challenges. Randy has served in IT leadership roles across many large government, health, financial, manufacturing, and consulting firms, including a role as global head of IT service management for a worldwide media company with 176 operating centers around the globe. He implemented solutions for one company that won a Malcolm Baldrige award for their IT service quality. He continually shares his expertise across the global IT community, frequently speaking and consulting with many IT technology and business organizations to improve their service delivery and operations management practices.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Trafford
Date d'édition
2013
Langue
anglais
ISBN 10 
1490719563
ISBN 13 
9781490719566
Reliure
Broché
Nombre de pages
288
Coordonnées du fabricant
non disponible
Personne responsable
KreGa Onlinehandel GmbH
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info@krega-onlinehandel.de

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