Quality Standards for Highly Effective Government: No Book Has More Potential to Positively Transform Government Since Reinventing Government - Couverture rigide

Mallory, Richard E

 
9781490728957: Quality Standards for Highly Effective Government: No Book Has More Potential to Positively Transform Government Since Reinventing Government
Couverture rigide
ISBN 10 : 1490728953 ISBN 13 : 9781490728957
Editeur : Trafford Publishing, 2014

Synopsis

This book presents a simple framework and guidelines for implementing visible and uniform auditable standards of quality in government that can fundamentally and permanently reshape its efficiency, effectiveness, and value. It opens the possibility of a day in the not-too-distant future when a quality audit can provide a uniform and valid report card on every government agency that is a companion to an annual audit of the financial books. Its easy-to-use quality standards are objective, measurable, and transformational. The standards provide the missing link for the implementation of quality in government both because they align with fundamental good management technique and support any other quality disciplines already in place in any given jurisdiction. The standards are designed to mirror the three fundamental levels of leadership in government: (1) Work unit supervisors and managers at the "front line" of government service, (2) chief executives, department directors and their deputies as "executive management" of government agencies, and (3) elected leadership at the top, who provide "public management" and must define the priorities, outcomes, programs, and budgets. No book has had a bigger potential to positively transform government since Reinventing Government. It is a "must read" for elected leaders, public sector managers, and citizens who wonder why government is so often unable to achieve excellence.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Présentation de l'éditeur

This book presents a simple framework and guidelines for implementing visible and uniform auditable standards of quality in government that can fundamentally and permanently reshape its efficiency, effectiveness, and value. It opens the possibility of a day in the not-too-distant future when a quality audit can provide a uniform and valid report card on every government agency that is a companion to an annual audit of the financial books. Its easy-to-use quality standards are objective, measurable, and transformational. The standards provide the missing link for the implementation of quality in government both because they align with fundamental good management technique and support any other quality disciplines already in place in any given jurisdiction. The standards are designed to mirror the three fundamental levels of leadership in government: (1) Work unit supervisors and managers at the "front line" of government service, (2) chief executives, department directors and their deputies as "executive management" of government agencies, and (3) elected leadership at the top, who provide "public management" and must define the priorities, outcomes, programs, and budgets. No book has had a bigger potential to positively transform government since Reinventing Government. It is a "must read" for elected leaders, public sector managers, and citizens who wonder why government is so often unable to achieve excellence.

Biographie de l'auteur

Rich Mallory is an acknowledged expert on government, having served for three years as a professional staff member for a US senator, nine years as a senior executive in both state and federal government, for nineteen years as a consultant to federal, state, and local governments. He has unique knowledge of government operations obtained both as a consultant to hundreds of jurisdictions and agencies around the United States, as the director of the California Department of Housing and Community Development and as California-Nevada state director for the US Department of Agriculture. Mallory is a seven-time examiner for the Baldrige Quality Award, six times for the California State Award, and once at the national level. Currently he is a senior project manager for CPS HR Consulting and chair of Government Division of the American Society for Quality. Mallory is author of Quality Standards for Highly Effective Government and Management Strategy: Creating Excellent Organizations. He holds a master's degree in management and is a certified project management professional.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Trafford Publishing
Date d'édition
2014
Langue
anglais
ISBN 10 
1490728953
ISBN 13 
9781490728957
Reliure
Relié
Nombre de pages
100
Coordonnées du fabricant
non disponible
Personne responsable
KreGa Onlinehandel GmbH
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info@krega-onlinehandel.de

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Autres éditions populaires du même titre

9781490728971: Quality Standards for Highly Effective Government: No Book Has More Potential to Positively Transform Government Since Reinventing Government

Edition présentée

ISBN 10 :  149072897X ISBN 13 :  9781490728971
Editeur : Trafford, 2014
Couverture souple