The Customer is Always Right: (Even When They're Wrong!) (Customer Service Training Institute) - Couverture souple

Training Institute, Customer Service

Couverture souple

ISBN 10 : 1491044527 ISBN 13 : 9781491044520

Editeur : CreateSpace Independent Publishing Platform, 2013

Synopsis

We often lose sight that we need our customers more than they need us. In a world of increased competition and increased opportunity, we need to provide the very best customer experience for each and every customer. But what do you do when customer demands are out of sight or extremely excessive? How do you deal with angry and demand filled customers who push your limits every day? The Customer is Always Right shows you how to deal with demanding customers without angering them and driving them away. We cover negotiation skills, out of the box thinking and alternative solutions designed to best serve the interests of both the customer and your business. These skills are critical to the success of your career and your business. those who know how to properly respond to customer demands are more productive and more valuable to their business. This manual requires no special skills or experience and is the perfect addition to anyone's skill set.

A propos du livre

À propos de l'auteur

The Customer Service Training Institute has been a creator and producer of quality customer Service and Business Training materials for over 25 years. With over 40 years experience in all aspects of customer service, their staff has created a wide array of manuals and programs designed to provide the very best customer service to all our customers. Their training materials are based on their "self-paced" training method which helps ensure that no one gets lost or left behind and that nothing is lost or missed during the training process. You train at the pace that is best for you and on your own schedule. Their manuals are easy to read, require no specialized knowledge or previous experience. they are designed with just two things in mind. First, to provide the best results possible and second to provide those results in as short a period of time as possible. Their training materials have been used by businesses and individuals all over the world with fantastic results. they enable people to get the important training they need at a reasonable cost with little inconvenience.

Détails de l'édition

• Éditeur: CreateSpace Independent Publishing Platform
• Date d'édition: 2013
• Langue: anglais
• ISBN 10: 1491044527
• ISBN 13: 9781491044520
• Reliure: Tapa blanda
• Nombre de pages: 136
• Coordonnées du fabricant: Manufactured by Amazon on behalf of the author; https://www.amazon.es/hz/contact-us; ; c/o Amazon Media EU S.à.r.l., 38 Avenue John F. Kennedy; Luxembourg; L-1855; Luxembourg