Super7 Operations: The Next Step for Lean in Financial Services - Couverture souple

Van Dijk, Menno R.

 
9781491713501: Super7 Operations: The Next Step for Lean in Financial Services
Couverture souple
ISBN 10 : 149171350X ISBN 13 : 9781491713501
Editeur : iUniverse, 2013

Synopsis

When author and operational excellence consultant Menno R. van Dijk joined ING Domestic Bank in the Netherlands, the company had already been using the Lean system a few years. But van Dijk felt something was missing-the fun factor: experiments, improvements, a supportive management style, and teamwork. He wasn't seeing the sense of invigoration and renewal that comes when employees on the shop floor experience the improvement brought on by a Lean implementation. He went to work and created a new approach-Super7-that took the Lean system in financial services to the next level. It radically reduced customer waiting times with less management and more responsibility on the shop floor. In Super7 Operations, he discusses Super7 in detail-how it was developed, what it does for customers, how it changes culture on the shop floor, and how it affects employees and managers. He explains its benefits, which include flexible capacity to cope with fluctuating demand-no inventory, no waiting; small, autonomous teams committed to getting the job done for their customers; output management and delegated responsibilities; and continuous improvement of performance without the need for tight controls. Including case studies, this guide provides valuable tips and tricks for implementing Super7 in an organization that is looking for ways to improve their customers' experience.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Présentation de l'éditeur

When author and operational excellence consultant Menno R. van Dijk joined ING Domestic Bank in the Netherlands, the company had already been using the Lean system a few years. But van Dijk felt something was missing-the fun factor: experiments, improvements, a supportive management style, and teamwork. He wasn't seeing the sense of invigoration and renewal that comes when employees on the shop floor experience the improvement brought on by a Lean implementation. He went to work and created a new approach-Super7-that took the Lean system in financial services to the next level. It radically reduced customer waiting times with less management and more responsibility on the shop floor. In Super7 Operations, he discusses Super7 in detail-how it was developed, what it does for customers, how it changes culture on the shop floor, and how it affects employees and managers. He explains its benefits, which include flexible capacity to cope with fluctuating demand-no inventory, no waiting; small, autonomous teams committed to getting the job done for their customers; output management and delegated responsibilities; and continuous improvement of performance without the need for tight controls. Including case studies, this guide provides valuable tips and tricks for implementing Super7 in an organization that is looking for ways to improve their customers' experience.

Biographie de l'auteur

Menno R. van Dijk, MSc, currently an operational excellence consultant and trainer, earned a master's degree in engineering from Delft University of Technology. His innovative views on Lean and teamwork led to the development of Super7 Operations within ING. He and his wife, Angie, have two children and live near Amsterdam, the Netherlands.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
iUniverse
Date d'édition
2013
Langue
anglais
ISBN 10 
149171350X
ISBN 13 
9781491713501
Reliure
Broché
Nombre de pages
108
Coordonnées du fabricant
non disponible
Personne responsable
KreGa Onlinehandel GmbH
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info@krega-onlinehandel.de

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Brakel
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Edition présentée

ISBN 10 :  1491713526 ISBN 13 :  9781491713525
Editeur : iUniverse, 2013
Couverture rigide