Beyond Blame: Learning from Failure and Success - Couverture souple

Zwieback, Dave

 
9781491906415: Beyond Blame: Learning from Failure and Success
Couverture souple
ISBN 10 : 1491906413 ISBN 13 : 9781491906415
Editeur : O'Reilly Media, 2015

Synopsis

Failure is inevitable and a postmortem analysis, conducted in an open, blameless way, is the best way for IT techs and managers to learn from outages and near-misses. But when the "root cause" is determined to be "human error" (or worse, particular humans), the real causes and conditions are lost.

In this insightful book, IT veteran Dave Zwieback shows you an approach for making postmortems blameless, so you can focus instead on addressing areas of fragility within systems and organizations. If you're involved with assessing why something goes wrong on a project or at your company--as a system administrator, developer, team manager, or executive--the concrete steps in this guide will help you find a real solution that works.

  • Recognize and mitigate the effects of stress during outages
  • Learn how to communicate effectively in a charged, high-stakes postmortem conversation
  • Collect the necessary data before the postmortem begins
  • Focus on determining the actual causes and conditions of an outage
  • Learn techniques for writing up a postmortem for either internal or external use

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l'auteur

Dave Zwieback has been working with complex, mission-critical I.T. services and teams for two decades. His career spans small high-tech startups, non-profits, and behemoth engineering, financial services, and pharmaceutical firms. To learn more about Dave, the Awesome Postmortems workshop, and other services offered by his firm, Mindweather LLC, please visit mindweather.com or follow @mindweather.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
O'Reilly Media
Date d'édition
2015
Langue
anglais
ISBN 10 
1491906413
ISBN 13 
9781491906415
Reliure
Broché
Nombre de pages
75
Coordonnées du fabricant
O'Reilly
https://oreilly.com

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Personne responsable
non disponible