The Customer-Driven Playbook: Converting Customer Feedback Into Successful Products - Couverture souple

Lowdermilk, Travis; Rich, Jessica

Couverture souple

ISBN 10 : 149198127X ISBN 13 : 9781491981276

Editeur : O'Reilly Media, 2017

Synopsis

Despite the wide acceptance of Lean approaches and customer-development strategies, many product teams still have difficulty putting these principles into meaningful action. That's where The Customer-Driven Playbook comes in. This practical guide provides a complete end-to-end process that will help you understand customers, identify their problems, conceptualize new ideas, and create fantastic products they'll love.

To build successful products, you need to continually test your assumptions about your customers and the products you build. This book shows team leads, researchers, designers, and managers how to use the Hypothesis Progression Framework (HPF) to formulate, experiment with, and make sense of critical customer and product assumptions at every stage. With helpful tips, real-world examples, and complete guides, you'll quickly learn how to turn Lean theory into action.

• Collect and formulate your assumptions into hypotheses that can be tested to unlock meaningful insights
• Conduct experiments to create a continual cadence of learning
• Derive patterns and meaning from the feedback you've collected from customers
• Improve your confidence when making strategic business and product decisions
• Track the progression of your assumptions, hypotheses, early ideas, concepts, and product features with step-by-step playbooks
• Improve customer satisfaction by creating a consistent feedback loop

A propos du livre

À propos des auteurs

Travis Lowdermilk has been building software experiences as both a developer and a designer for over 15 years. Currently, Travis is a UX Designer at Microsoft, helping teams apply design thinking to their products.

To learn more about Travis, visit: www.travislowdermilk.com

Jessica Rich is a UX Researcher at Microsoft with a PhD in Human Factors. With over a decade of experience in the software industry, Jessica has lead teams through customer and product development using Lean strategies.

Détails de l'édition

• Éditeur: O'Reilly Media
• Date d'édition: 2017
• Langue: anglais
• ISBN 10: 149198127X
• ISBN 13: 9781491981276
• Reliure: Broché
• Nombre de pages: 251
• Coordonnées du fabricant: O'Reilly; https://oreilly.com; ; 1005 Gravenstein Highway North; Sebastopol; CA; 95472; Etats-Unis
• Personne responsable: non disponible