Articles liés à Essentials of Service Design and Innovation: 3rd Edition
Biographie de l'auteur
Dr. Scott Sampson is the James M. Passey Professor of Business Management at Brigham Young University (Provo, Utah, U.S.) where he teaches Service Management, Customer Relationship Management, and Supply Chain Management in BYU’s top-tier MBA and undergraduate business programs. Dr. Sampson is a widely regarded expert in the field of service management, and has extensively lectured and consulted on topics relating to service design and innovation. His clients include Fortune 500 companies as well as major universities in the U.S., Europe, and Asia. He is the author of “Understanding Service Businesses” and “Essentials of Service Design and Innovation,” which introduces a new and powerful tool called PCN Analysis. The service design book comes from 20 years of award-winning research in the field. In addition, he has been recognized as the third most prolific publisher of top-tier articles on Service Operations Management, having published articles in Management Science, Operations Research, the Journal of Operations Management, and other leading academic journals.
Présentation de l'éditeur
This is the THIRD edition - an expanded FOURTH edition is available. Services represent the largest portion of economic activity in developed nations, and are likely an important part of your business. Unfortunately, services traditionally have lacked the rigorous design tools we see used in designing physical products. This book describes a simple yet powerful service design tool known as PCN Analysis. The PCN tool will allow you to document and analyze the provider-customer interactions that take place in your business, showing where increased value can be realized by strategically repositioning process elements. This book shows how firms can optimally design service operations to achieve value objectives, and systematically identify innovations that provide competitive advantage.
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
- ÉditeurCreateSpace Independent Publishing Platform
- Date d'édition2013
- ISBN 10 1494474379
- ISBN 13 9781494474379
- ReliureBroché
- Langueanglais
- Numéro d'édition3
- Nombre de pages290
Acheter neuf
Afficher cet article
EUR 25,68
Gratuit expédition vers Etats-Unis
Destinations, frais et délaisRésultats de recherche pour Essentials of Service Design and Innovation: 3rd Edition
Image d'archives
Essentials of Service Design and Innovation: 3rd Edition
Edité par
CreateSpace Independent Publishi, 2013
ISBN 10 : 1494474379
ISBN 13 : 9781494474379
Ancien ou d'occasion
paperback
Vendeur : HPB-Red, Dallas, TX, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
paperback. Etat : Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority! N° de réf. du vendeur S_429905934
Quantité disponible : 1 disponible(s)
Image d'archives
Essentials of Service Design and Innovation: Developing High-Value Service Businesses with PCN Analysis, Third Edition
Vendeur : BookOrders, Russell, IA, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Soft Cover. Etat : Good. The pages are clean and tight. Binding is good. Cover shows light wear and has book store labels on the back. 276 pages. N° de réf. du vendeur 035842wx
Quantité disponible : 1 disponible(s)
Image d'archives
Essentials of Service Design and Innovation: 3rd Edition
Edité par
CreateSpace Independent Publishing Platform, 2013
ISBN 10 : 1494474379
ISBN 13 : 9781494474379
Neuf
Couverture souple
Vendeur : California Books, Miami, FL, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Etat : New. Print on Demand. N° de réf. du vendeur I-9781494474379
Quantité disponible : Plus de 20 disponibles
Image d'archives
Essentials of Service Design and Innovation: 3rd Edition
Edité par
CreateSpace Independent Publishing Platform, 2013
ISBN 10 : 1494474379
ISBN 13 : 9781494474379
Neuf
Couverture souple
Vendeur : Lucky's Textbooks, Dallas, TX, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Etat : New. N° de réf. du vendeur ABLING22Oct2817100049526
Quantité disponible : Plus de 20 disponibles
Image d'archives
Essentials of Service Design and Innovation: 3rd Edition
Vendeur : D2D Books, Berkshire, Royaume-Uni
Évaluation du vendeur 4 sur 5 étoiles
Soft cover. Etat : Very Good. 3rd Edition. SES 2014 large paperback 3rd edition. Has neat name plate to fep Otherwise in VERY GOOD CLEAN TIGHT READING ORDER. Full refund if not satisfied. 24 hour dispatch via Tracked. If not pictured in this listing, a scan of the actual book is available on request. N° de réf. du vendeur mac4049
Quantité disponible : 1 disponible(s)
Image d'archives
Essentials of Service Design and Innovation: 3rd Edition
Edité par
Createspace Independent Publishing Platform, 2013
ISBN 10 : 1494474379
ISBN 13 : 9781494474379
Neuf
Paperback / softback
Vendeur : THE SAINT BOOKSTORE, Southport, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Paperback / softback. Etat : New. This item is printed on demand. New copy - Usually dispatched within 5-9 working days 581. N° de réf. du vendeur C9781494474379
Quantité disponible : Plus de 20 disponibles
Image d'archives
Essentials of Service Design and Innovation (Paperback)
Edité par
Createspace Independent Publishing Platform, 2013
ISBN 10 : 1494474379
ISBN 13 : 9781494474379
Neuf
Paperback
Vendeur : CitiRetail, Stevenage, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : new. Paperback. This is the THIRD edition - an expanded FOURTH edition is available. Services represent the largest portion of economic activity in developed nations, and are likely an important part of your business. Unfortunately, services traditionally have lacked the rigorous design tools we see used in designing physical products. This book describes a simple yet powerful service design tool known as PCN Analysis. The PCN tool will allow you to document and analyze the provider-customer interactions that take place in your business, showing where increased value can be realized by strategically repositioning process elements. This book shows how firms can optimally design service operations to achieve value objectives, and systematically identify innovations that provide competitive advantage. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability. N° de réf. du vendeur 9781494474379
Quantité disponible : 1 disponible(s)