Risk and Crisis Communication: Navigating the Tensions between Organizations and the Public - Couverture souple

 
9781498517911: Risk and Crisis Communication: Navigating the Tensions between Organizations and the Public
Couverture souple
ISBN 10 : 1498517919 ISBN 13 : 9781498517911
Editeur : Lexington Books, 2017

Synopsis

Risk and Crisis Communication addresses how the interaction between organizations and their stakeholders manifests during a risk or crisis situation.Littlefield and Sellnow contend that when best practices are considered, there are certain tensions to which an organization responds. These tensions are similar to those experienced among individuals when managing their relationships. As such, Littlefield and Sellnow apply an interpersonal theory, known as relational dialectics (RDT), to risk and crisis communication and examine the outcome from the vantage point of the officials and the public. Previous research has focused on top-down, sender-oriented communication to evaluate the effectiveness of particular strategies used by spokespeople to repair public image or relay an apology. In contrast, Littlefield and Sellnow’s approach relies on culture-centeredness and suggests how cultural elements may have influenced the kinds of tensions each organization faced. Risk and Crisis Communication exemplifies the use of RDT through seven case studies, each focusing on one of the tensions, making it of interest to both scholars and organizational leaders.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos des auteurs

Robert S. Littlefield is professor in the Department of Communication at North Dakota State University.

Timothy L. Sellnow is professor in the Nicholson School of Communication at the University of Central Florida.

Robert S. Littlefield is founding director and professor in the Nicholson School of Communication and Media at the University of Central Florida.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Lexington Books
Date d'édition
2017
Langue
anglais
ISBN 10 
1498517919
ISBN 13 
9781498517911
Reliure
Broché
Nombre de pages
160
Éditeur
Littlefield Robert
Coordonnées du fabricant
non disponible
Personne responsable
gpsr@libri.de
gpsr@libri.de

Friedensallee 273
Hamburg
22763
Allemagne

Autres éditions populaires du même titre

9781498517898: Risk and Crisis Communication: Navigating the Tensions Between Organizations and the Public

Edition présentée

ISBN 10 :  1498517897 ISBN 13 :  9781498517898
Editeur : Lexington Books, 2015
Couverture rigide