Managing When No One Wants to Work: Leadership Lessons from an Executive Housekeeper - Couverture souple

Peterson, Ralph

Couverture souple

ISBN 10 : 1499234147 ISBN 13 : 9781499234145

Editeur : CreateSpace Independent Publishing Platform, 2014

Synopsis

“How do you manage in a field where turn-over is high, motivation is low and no matter how much you try to smile and sugar coat it, at the end of the day you are still asking your staff to clean toilets?” Ralph Peterson has been hiring, promoting and training managers in one of the toughest management fields there is: Housekeeping. “Housekeeping management is not like managing in any other field,” he tells prospective managers. “Anyone can manage staff that love their jobs, went to school for it and have always wanted to be whatever it is they are being. That’s not the case in housekeeping. No one wants to be a housekeeper.” Managing When No One Wants To Work: Lessons Of Leadership From An Executive Housekeeper is a management exposé that reveals how to manage call-outs, attitude, turnover, motivation, conflict, and breaking down the popular, “We’ve always done it that way,” mentality, regardless of the field you are managing in.

A propos du livre

À propos de l'auteur

Ralph Peterson, dubbed “The Housekeeper” has been training managers in one of the toughest management fields out there: Housekeeping management. “To start with no one wants to be a housekeeper” Peterson says. “Out of all the housekeepers I have worked with maybe 10% of them see housekeeping as their career. The other 90% are doing it because they have too and the first job opportunity that comes their way, they’re gone. Sometimes you get a notice, most times you don’t…” Ralph is a Professional Speaker & Trainer in the field of Management Development. He provides Keynotes, Seminars, Workshops, One on One Management Training to people from all industries. He is a Syndicated Columnist, Host and Creator of the Internet Radio Show: The Housekeepers Podcast and Author.

Détails de l'édition

• Éditeur: CreateSpace Independent Publishing Platform
• Date d'édition: 2014
• Langue: anglais
• ISBN 10: 1499234147
• ISBN 13: 9781499234145
• Reliure: Broché
• Nombre de pages: 194
• Coordonnées du fabricant: Manufactured by Amazon on behalf of the author; https://www.amazon.fr/hz/contact-us; ; c/o Amazon Media EU S.à.r.l., 38 Avenue John F. Kennedy; Luxembourg; L-1855; Luxembourg