Articles liés à Celebrity Service: Discover The Gap In Your Service...

Celebrity Service: Discover The Gap In Your Service You Never Knew Existed - Couverture souple

Ramm, Geoff

 
9781502909930: Celebrity Service: Discover The Gap In Your Service You Never Knew Existed
Couverture souple
ISBN 10 : 1502909936 ISBN 13 : 9781502909930
Editeur : CreateSpace Independent Publishing Platform, 2015

Synopsis

Discover the gap in your service you never knew existed. You think you deliver great service, but then a celebrity walked in...and everything changed! Celebrity Service is a fresh way to look, think and act on upgrading every aspect of your customer service, enabling you become memorable in the eyes of your customers. In this book you will discover the key elements of the 'Celebrity Customer Service' philosophy including; Consistency, Excitement, Love, Engagement, Bravado, Response, Independence, Thank You and You Your Team. However, behind each of these elements the book will reveal the people and brands from all over the world who have delivered customer service like no-one else! Stories from the cabin crew who give away prizes over the skies of Zimbabwe to a restaurant in Philadelphia who deliver knockout service every night. And not forgetting an amazing bike store in Edinburgh that serves while they sleep or the brilliant customer service message from a BMW garage that will have you itching to use in your own business. Inside this book you will find one or two ideas to set you, your team and your business apart in your industry. WARNING: Your customers will love you. Your competition will not.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Présentation de l'éditeur

Discover the gap in your service you never knew existed. You think you deliver great service, but then a celebrity walked in...and everything changed! Celebrity Service is a fresh way to look, think and act on upgrading every aspect of your customer service, enabling you become memorable in the eyes of your customers. In this book you will discover the key elements of the 'Celebrity Customer Service' philosophy including; Consistency, Excitement, Love, Engagement, Bravado, Response, Independence, Thank You and You Your Team. However, behind each of these elements the book will reveal the people and brands from all over the world who have delivered customer service like no-one else! Stories from the cabin crew who give away prizes over the skies of Zimbabwe to a restaurant in Philadelphia who deliver knockout service every night. And not forgetting an amazing bike store in Edinburgh that serves while they sleep or the brilliant customer service message from a BMW garage that will have you itching to use in your own business. Inside this book you will find one or two ideas to set you, your team and your business apart in your industry. WARNING: Your customers will love you. Your competition will not.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
CreateSpace Independent Publishing Platform
Date d'édition
2015
Langue
anglais
ISBN 10 
1502909936
ISBN 13 
9781502909930
Reliure
Broché
Nombre de pages
138
Coordonnées du fabricant
non disponible
Personne responsable
non disponible